Exchange email issue for 1 user
Posted on 2013-01-17
I have a user who cannot send or receive email addresses. We use Exchange 2010 and Outlook 2010.
Incoming messages have an error code of 554 error and outgoing emails are being rejected. (it looks like the rejection is coming from our spam filter: p01c12m092.mxlogic.net gave this error:
Denied [5b338f05.0.10917443.00-1535.14589909.p01c12m092.mxlogic.net] (Mode: normal)
We have several aliases that we use and I thought that might be the issue. I changed her default email back to the standard one and that didn't work. I wondered if her outlook profile was having an issue so we tried sending email from webmail and also from her Iphone. All of those bounced back.
On her outgoing emails I've tried to use the Tracking Log Explorer in Exchange Management Console and it doesn't even show the emails that we tried to send out.
I've checked the spam filter program and don't see any issues there.
I'm thoroughly confused... any ideas?