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Uable To Install HP M1217 nfw Multifunction Printer

Posted on 2013-01-17
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Last Modified: 2013-02-11
Unable to install an HP M1217nfw Multifunction device on a Windows XP machine. I'm
not the first to look at this problem, someone else has tried to install the printer first
but with no joy so I was called out. Basically the driver starts to install and everything looks Ok

You then get to the point where it asks you to connect the Usb cable and windows
 detects the printer, it carries on for a bit and you get the message Cannot copy a file when that file  already exists.

 It then basically stops and doesn't install. I've also tried installing it through the network to eliminate any Usb issues but it does exactly the same. I've tried the HP CD and downloaded the driver from the HP website but the results are the same , I've also
 restored to a point before the printer was originally installed but again the same. PC
is on  domain network if this helps, SBS 2003 I think. There are other network printers installed and a old laser connected to the parallel port which has now gone to make way for this HP.
 
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Question by:floyd197
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Expert Comment

by:Sandeep
ID: 38788742
Which operating system you have? is it 32 bit or 64 bit?
Are you using correct set of drivers i.e. 32 bit or 64 bit, as such mismatched OS version could cause such issues.
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Expert Comment

by:webtechgal
ID: 38788760
Don't know if this will help - HP has a diagnostic utility called HP Print and Scan Doctor that you can run to check for corrupted drivers/installation. Among other things it is supposed to check for
    'Printer is Offline ' or print jobs stuck in the print queue
    Missing or corrupt drivers
    Connectivity issues
    Firewall issues
    Scan error messages

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03286146&lc=en&cc=us&dlc=en

If nothing else is working, this may give a clue. Hope it works for you.
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Author Comment

by:floyd197
ID: 38819754
Just received a reply back. I am unsure if they have tried the above step, I am assuming
they have.

We have not been able to install the printer so have gone to plan B and replaced the machine with a more up to date one from an office not currently being used. This has resolved the printer issue but the new machine has Windows 7 so it throws up one or two other issues particularly regarding Outlook.
 
On the old PC the user could access and reply to e-mails received into another users account but now seems to have lost that facility. Also the contact details from the old PC don't appear to have been transferred across. Are you able to give me any indicators as to how I may re-establish these two elements please?

As of the minute this is all the info I have. The network is SBS 2003 which should mean
the Outlook is 2003.

Thanks
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Expert Comment

by:webtechgal
ID: 38820090
Outlook on the new PC has to be configured to do what you want -

It's been a while since I looked at 2003,  it has to be told that it has access to the other users account - Similar to this

1. Logon outlook as a user who wants to share folder.
2. Locate Tools---Options----Delegates tab.
3. Add another user, and give the correct permission to share Inbox.
4. Logon the shared user, File-Open---Open Other user's folder, or create a
shortcut.

If those delegations already exist, then you may need to disable/re-enable the mailbox to get it to push to the new location.

If Outlook on the old PC was creating a .pst file - you can export that to the new machine. You will need to locate the .pst file on the old machine. By default, Outlook uses the following path to create or to open a .pst file:
C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook

Once you have that file you can import it back into Outlook.
On the File menu, click Import And Export.
If the command is not available, move the pointer over the chevrons at the bottom of the menu, and then click Import and Export.
Click Import from another program or file, and then click Next.
Click Personal Folder File (.pst), and then click Next.
Type the path and the name of the .pst file that you want to import, and then click Next.
Select the folder that you want to import. To import everything in the .pst file, select the top of the hierarchy.
Click Finish.


Hope this is helpful.
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Accepted Solution

by:
floyd197 earned 0 total points
ID: 38851528
The problem seems to be sorted now, looks like it was user account issues and Windows7
and SBS 2003.

Thanks fr the help
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Author Closing Comment

by:floyd197
ID: 38875449
Thanks for the help but the problem wasn't as complicated as first thought.
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