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Scanner Not Recognized In Adobe Acrobat Pro

Posted on 2013-01-17
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Last Modified: 2013-05-08
I changed OS from Win XP to Win 7 and reinstalled Adobe Acrobat X Pro.
Now my Fujitsu fi-6130 scanner, that was recognized when running XP, is not recognized by Acrobat under Win7.
However, my other PDF programs (Nitro 8), Foxit and ScandAll programs do recognize the scanner.
Need assistance on how to get Acrobat X Pro to recognize my scanner.
Is there a setup within Acrobat?
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Question by:vdaigle
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Expert Comment

by:webtechgal
ID: 38788685
Acrobat usually sees what is available on the computer, so I don't think Acrobat is the issue.

Win XP and Windows 7 are very different systems. Is the scanner showing up in Windows 7 in Devices and Printers?
If you loaded the driver from the original CD, it may need an updated TWAIN driver. Fujitsu shows this available on their site for your scanner at http://www.fujitsu.com/global/support/computing/peripheral/scanners/drivers/twain/v9211307.html

This is a direct link to their download for this model. Scroll down the page and do "Download" .
The file is 70Mb. It is an executable, so you can double-click it to run the file. Win7 will ask you to confirm that you want to let that file install. Tell it yes. You may need to re-boot the PC. I would do that even if it does not tell you to.

Then see if the scanner shows up in Printers and Devices, and then try out Acrobat again.

Hope this helps.
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Author Comment

by:vdaigle
ID: 38788922
Scanner is showing up in Win 7 Devices & Printers. And, I did update the driver.
As I noted, other PDF programs recognize the scanner and it works with those programs.
It is only with Adobe Acrobat that I get an error message that no scanner is found.
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webtechgal earned 1500 total points
ID: 38789123
Sorry, I did miss that sentence about the other software working.
There does appear to be a major issue with Acrobat 10.1.4 update. You can revert to 10.0 by a reinstall or go to 10.1.5

See update notes here -
http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/10/10.1.5.html

And this was the thread I read to get to there -
http://forums.adobe.com/thread/1050323?start=80&tstart=0

The issue does not appear in Acrobat XI version either.
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Author Comment

by:vdaigle
ID: 38802607
Downloaded and installed version 10.1.5, rebooted and recycled the scanner.
Still when I open Acrobat and select Scan from Scanner it tells me that there is no recognized scanner. Scanner still shows in the Devices in Win 7. And, other PDF programs recognize the scanner and scan successfully.
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