Computer Blue Screening
We have a PC in the office that has blue screened twice. Can anyone read this and tell me what the problem is.
I used an online site to analyze the .dmp file and got this
**************************
* *
* Bugcheck Analysis *
* *
**************************
PAGE_FAULT_IN_NONPAGED_ARE
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: e4138f9c, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: bf390457, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 00000001, (reserved)
Debugging Details:
------------------
Could not read faulting driver name
TRIAGER: Could not open triage file : e:\dump_analysis\program\t
READ_ADDRESS: GetUlongFromAddress: unable to read from 80561f50
e4138f9c
FAULTING_IP:
ppbint+7457
bf390457 8a08 mov cl,byte ptr [eax]
MM_INTERNAL_CODE: 1
DEFAULT_BUCKET_ID: DRIVER_FAULT
BUGCHECK_STR: 0x50
PROCESS_NAME: Acrobat.exe
LAST_CONTROL_TRANSFER: from bf38c691 to bf390457
STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
a6ab297c bf38c691 e3b95988 a6ab2a00 e33dcbc0 ppbint+0x7457
a6ab29d4 bf82c28e e3713150 e3b95988 a6ab2a00 ppbint+0x3691
a6ab2b14 bf85b6bc 00000001 e33dcbc0 00000000 win32k!GreSetDIBitsToDevic
a6ab2ca4 bf85c27e 022112e1 00000466 000001c7 win32k!GreStretchDIBitsInt
a6ab2d1c 8054163c 022112e1 00000466 000001c7 win32k!NtGdiStretchDIBitsI
a6ab2d1c 7c90e514 022112e1 00000466 000001c7 nt!KiFastCallEntry+0xfc
0013d4a8 00000000 00000000 00000000 00000000 0x7c90e514
STACK_COMMAND: kb
FOLLOWUP_IP:
ppbint+7457
bf390457 8a08 mov cl,byte ptr [eax]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: ppbint+7457
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: ppbint
IMAGE_NAME: ppbint.dll
DEBUG_FLR_IMAGE_TIMESTAMP:
FAILURE_BUCKET_ID: 0x50_ppbint+7457
BUCKET_ID: 0x50_ppbint+7457
Followup: MachineOwner
---------
There was also an entry in the event viewer for this
Error code 10000050, parameter1 e4430fdc, parameter2 00000000, parameter3 bf390457, parameter4 00000001.
I used an online site to analyze the .dmp file and got this
**************************
* *
* Bugcheck Analysis *
* *
**************************
PAGE_FAULT_IN_NONPAGED_ARE
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: e4138f9c, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: bf390457, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 00000001, (reserved)
Debugging Details:
------------------
Could not read faulting driver name
TRIAGER: Could not open triage file : e:\dump_analysis\program\t
READ_ADDRESS: GetUlongFromAddress: unable to read from 80561f50
e4138f9c
FAULTING_IP:
ppbint+7457
bf390457 8a08 mov cl,byte ptr [eax]
MM_INTERNAL_CODE: 1
DEFAULT_BUCKET_ID: DRIVER_FAULT
BUGCHECK_STR: 0x50
PROCESS_NAME: Acrobat.exe
LAST_CONTROL_TRANSFER: from bf38c691 to bf390457
STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
a6ab297c bf38c691 e3b95988 a6ab2a00 e33dcbc0 ppbint+0x7457
a6ab29d4 bf82c28e e3713150 e3b95988 a6ab2a00 ppbint+0x3691
a6ab2b14 bf85b6bc 00000001 e33dcbc0 00000000 win32k!GreSetDIBitsToDevic
a6ab2ca4 bf85c27e 022112e1 00000466 000001c7 win32k!GreStretchDIBitsInt
a6ab2d1c 8054163c 022112e1 00000466 000001c7 win32k!NtGdiStretchDIBitsI
a6ab2d1c 7c90e514 022112e1 00000466 000001c7 nt!KiFastCallEntry+0xfc
0013d4a8 00000000 00000000 00000000 00000000 0x7c90e514
STACK_COMMAND: kb
FOLLOWUP_IP:
ppbint+7457
bf390457 8a08 mov cl,byte ptr [eax]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: ppbint+7457
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: ppbint
IMAGE_NAME: ppbint.dll
DEBUG_FLR_IMAGE_TIMESTAMP:
FAILURE_BUCKET_ID: 0x50_ppbint+7457
BUCKET_ID: 0x50_ppbint+7457
Followup: MachineOwner
---------
There was also an entry in the event viewer for this
Error code 10000050, parameter1 e4430fdc, parameter2 00000000, parameter3 bf390457, parameter4 00000001.
ASKER CERTIFIED SOLUTION
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http://support.microsoft.com/kb/831239
What printers and scanners does that machine have installed?
Is there a Canon installed, as I've seen reference to their software using this DLL too?
If they were printing when it crashed, I'd remove all your printer drivers and directly-related software, verify stability, and then start adding them back.
If they were scanning, I'd do similar with their scanning software instead.
And when reinstalling these drivers, get the latest ones from the manufacturer's website.
I see lots of app crashes due to poor quality printer drivers.
What printers and scanners does that machine have installed?
Is there a Canon installed, as I've seen reference to their software using this DLL too?
If they were printing when it crashed, I'd remove all your printer drivers and directly-related software, verify stability, and then start adding them back.
If they were scanning, I'd do similar with their scanning software instead.
And when reinstalling these drivers, get the latest ones from the manufacturer's website.
I see lots of app crashes due to poor quality printer drivers.
Jason, i wonde r what exactly is the cause, or cure?
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