[Webinar] Streamline your web hosting managementRegister Today

x
?
Solved

Outlook 2007 Exchange Mail Appearing In Wrong Folder

Posted on 2013-01-17
10
Medium Priority
?
252 Views
Last Modified: 2013-04-26
I've added an Exchange 2010 account in Outlook 2007 and the new account did not show up in the left pannel as all other accounts have.  

If I send a message to the new account it appears in the primary (GMail) inbox.  If I reply to that message it correctly goes out as from the new Exchange account.

Any thoughts on how to get the account to show up properly with all it's subfolders?

Thanks.
0
Comment
Question by:Pete-M
  • 5
  • 2
8 Comments
 
LVL 12

Expert Comment

by:mlongoh
ID: 38788833
Can you post a picture of the Outlook configuration? It sounds like you have the client configured to access an Exchange mailbox and a GMAIL mailbox (which is fine).  It's probably something as simple as the PST (AKA personal folder or off-line inbox) file being used by GMAIL is listed as the default place to drop received Exchange messages.

Is the Exchange service defined in Outlook as Exchange, or is it using POP or IMAP?
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38788928
What rights did you give to your account on the Shared mailbox ? and how was that given ?

If all good how do you add the Mailbox to Outlook ?

- Rancy
0
 
LVL 12

Expert Comment

by:mlongoh
ID: 38788946
I'm guessing that the Deliver New Email to the Following location for the Exchange account is set to the folder that GMail uses.  That should be changed.
0
Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

 
LVL 1

Author Comment

by:Pete-M
ID: 38789465
mlongoh: No, I can't post a screen grab.  The person how's machine it's on had to go on the road.  When I can I'll see if I can find out what the GMail settings are.

And where is the Deliver New Email setting.  I can't find it in my Outlook 2010.  And if it's an exchange setting, highly unlikely as this is a new account with all defaults.  Though I'll obviously check there too if it is at the server end.

Rancy: No specific permissions given, all default with Exchange 2010 auto configure (which worked fine on other installs).
0
 
LVL 12

Accepted Solution

by:
mlongoh earned 1000 total points
ID: 38789490
It's an Outlook setting under in the Account settings for the Exchange account, not an Exchange Server setting.  You can navigate to it via the Control Panel.  Mail, E-Mail Accounts (you can also get to this within Outlook).  Select the Exchange account and choose Change, and you should see it at the bottom.
0
 
LVL 12

Expert Comment

by:mlongoh
ID: 38789507
Within Outlook: Tools, accounts, data file tab.  You probably want it set to the Exchange Mailbox - User's name.
0
 
LVL 52

Assisted Solution

by:Manpreet SIngh Khatra
Manpreet SIngh Khatra earned 1000 total points
ID: 38789802
To view additional mailbox in Outlook you have to give "Full Mailbox Access" using EMC\Shell and then add it manualy using the MoreOptions tab in Account settings

- Rancy
0
 
LVL 12

Expert Comment

by:mlongoh
ID: 38844913
Any updates?
0

Featured Post

Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There can be many situations demanding the conversion of Outlook OST files to PST format and as such, there is no shortage of automated tools to perform this conversion. However, what makes Stellar OST to PST converter stand above the rest? Let us e…
A few solutions to a problem some of us have been having when trying to add Hostgator email accounts to Outlook 2016 (will probably work with Outlook 2013 as well).
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Suggested Courses

608 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question