Solved

Outlook 2007 Exchange Mail Appearing In Wrong Folder

Posted on 2013-01-17
10
239 Views
Last Modified: 2013-04-26
I've added an Exchange 2010 account in Outlook 2007 and the new account did not show up in the left pannel as all other accounts have.  

If I send a message to the new account it appears in the primary (GMail) inbox.  If I reply to that message it correctly goes out as from the new Exchange account.

Any thoughts on how to get the account to show up properly with all it's subfolders?

Thanks.
0
Comment
Question by:Pete-M
  • 5
  • 2
10 Comments
 
LVL 12

Expert Comment

by:mlongoh
ID: 38788833
Can you post a picture of the Outlook configuration? It sounds like you have the client configured to access an Exchange mailbox and a GMAIL mailbox (which is fine).  It's probably something as simple as the PST (AKA personal folder or off-line inbox) file being used by GMAIL is listed as the default place to drop received Exchange messages.

Is the Exchange service defined in Outlook as Exchange, or is it using POP or IMAP?
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38788928
What rights did you give to your account on the Shared mailbox ? and how was that given ?

If all good how do you add the Mailbox to Outlook ?

- Rancy
0
 
LVL 12

Expert Comment

by:mlongoh
ID: 38788946
I'm guessing that the Deliver New Email to the Following location for the Exchange account is set to the folder that GMail uses.  That should be changed.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 1

Author Comment

by:Pete-M
ID: 38789465
mlongoh: No, I can't post a screen grab.  The person how's machine it's on had to go on the road.  When I can I'll see if I can find out what the GMail settings are.

And where is the Deliver New Email setting.  I can't find it in my Outlook 2010.  And if it's an exchange setting, highly unlikely as this is a new account with all defaults.  Though I'll obviously check there too if it is at the server end.

Rancy: No specific permissions given, all default with Exchange 2010 auto configure (which worked fine on other installs).
0
 
LVL 12

Accepted Solution

by:
mlongoh earned 250 total points
ID: 38789490
It's an Outlook setting under in the Account settings for the Exchange account, not an Exchange Server setting.  You can navigate to it via the Control Panel.  Mail, E-Mail Accounts (you can also get to this within Outlook).  Select the Exchange account and choose Change, and you should see it at the bottom.
0
 
LVL 12

Expert Comment

by:mlongoh
ID: 38789507
Within Outlook: Tools, accounts, data file tab.  You probably want it set to the Exchange Mailbox - User's name.
0
 
LVL 52

Assisted Solution

by:Manpreet SIngh Khatra
Manpreet SIngh Khatra earned 250 total points
ID: 38789802
To view additional mailbox in Outlook you have to give "Full Mailbox Access" using EMC\Shell and then add it manualy using the MoreOptions tab in Account settings

- Rancy
0
 
LVL 12

Expert Comment

by:mlongoh
ID: 38844913
Any updates?
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

713 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question