PDF fields are not displaying correctly

I have a PDF that users have to input data into fields like name and address but my problem is after some user enter their information and save it when they send it back the information is there but you can't see it unless you click on it but this doesn't happen with everyone that fills in the blanks, I thought it may have been my system but I have tried it on another pc and it still show the fields blank or grayed out also if I print the pdf it doesn't print the information in the field .... Any direction ...
Deerek11Asked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
Karl Heinz KremerConnect With a Mentor Commented:
The file contains a font problem: When I open the document and click on one of the fields, I get an error message that says "The font 'Helvetica' contains an invalid encoding. Some characters may not display." This is about the font that is used with the form fields. It looks like the file was generated with the Mac OS X Preview application, and I assume that it embedded a corrupt font. Once I changed the font that is used for the form fields, the field content showed up right away, and the form behaved almost the way it's supposed to - I still got the error message when I clicked on a field for the first time. I had to do some low level PDF editing to remove that embedded font. Unfortunately this is not something that a forms author could do. My advice: Don't use tools that generate corrupt PDF files.

I will email the modified form back to you. In this instance, you can just remove all the content and start to distribute the modified form. You should no longer experience the problem.
0
 
Karl Heinz KremerCommented:
So, for most users it works, but with some users you see the problem? Do you know what these users use to fill out the form? I suspect that they use a form filling tool that does not correctly write out the appearance stream, and when you click on the form, that gets created.
0
 
Deerek11Author Commented:
I was thinking that the problem may come from the users that are filling in the form end .... but my problem is they all use different PDF reader I was looking at some of there system and not everyone is using adobe pdf reader.... Do you think this could be fix some how with out making sure everyone is using adobe reader ???
0
Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
Karl Heinz KremerCommented:
You may be able to force a recreation of the appearance stream, but how to do that would depend on your environment. Would you need to do this automatically? Do you have Adobe Acrobat? If not, what software are you using? Is it a web server?

The simples way would be to force a save as operation in Acrobat - that should recreate the missing data. You may want to try that by opening such a file in Acrobat, and then without clicking on a form field, select "File>Save As" (and depending on which version of Acrobat you have, you may have to select "PDF" after Save As). Then close the file and open the just saved file. Are the form fields now visible?
0
 
Deerek11Author Commented:
Sorry took me a while to get my hands on a full copy of acrobat but today I open the pdf in acrobat and then save as pdf in another name, then I open that new pdf and same thing all of the fields are highlight but if I click on them they show what in the fields.... I really cant recreate all of the fields each time someone fills out one of the pdf's due to we get alot of these pdf's from the employees it would be too time consuming ..... Any suggestions??
0
 
Karl Heinz KremerCommented:
Unfortunately not without actually seein vthe PDF. Can you attach it?
0
 
Deerek11Author Commented:
Is there a way for me to send it directly to you?
0
 
Karl Heinz KremerCommented:
Check my profile page and use the mail address you fond here. Ideally you would attach it so that other experts can jump in too.
0
 
Deerek11Author Commented:
Sent thanks
0
 
Karl Heinz KremerCommented:
Sorry, have not seen it. Any idea what the subject line was?
0
 
Deerek11Author Commented:
just resent it the subject line is PDF File ... Thanks
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.