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PDF fields are not displaying correctly

Posted on 2013-01-17
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Last Modified: 2013-02-03
I have a PDF that users have to input data into fields like name and address but my problem is after some user enter their information and save it when they send it back the information is there but you can't see it unless you click on it but this doesn't happen with everyone that fills in the blanks, I thought it may have been my system but I have tried it on another pc and it still show the fields blank or grayed out also if I print the pdf it doesn't print the information in the field .... Any direction ...
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Question by:Deerek11
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11 Comments
 
LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 38792675
So, for most users it works, but with some users you see the problem? Do you know what these users use to fill out the form? I suspect that they use a form filling tool that does not correctly write out the appearance stream, and when you click on the form, that gets created.
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Author Comment

by:Deerek11
ID: 38793556
I was thinking that the problem may come from the users that are filling in the form end .... but my problem is they all use different PDF reader I was looking at some of there system and not everyone is using adobe pdf reader.... Do you think this could be fix some how with out making sure everyone is using adobe reader ???
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 38793851
You may be able to force a recreation of the appearance stream, but how to do that would depend on your environment. Would you need to do this automatically? Do you have Adobe Acrobat? If not, what software are you using? Is it a web server?

The simples way would be to force a save as operation in Acrobat - that should recreate the missing data. You may want to try that by opening such a file in Acrobat, and then without clicking on a form field, select "File>Save As" (and depending on which version of Acrobat you have, you may have to select "PDF" after Save As). Then close the file and open the just saved file. Are the form fields now visible?
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Author Comment

by:Deerek11
ID: 38843814
Sorry took me a while to get my hands on a full copy of acrobat but today I open the pdf in acrobat and then save as pdf in another name, then I open that new pdf and same thing all of the fields are highlight but if I click on them they show what in the fields.... I really cant recreate all of the fields each time someone fills out one of the pdf's due to we get alot of these pdf's from the employees it would be too time consuming ..... Any suggestions??
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Expert Comment

by:Karl Heinz Kremer
ID: 38843991
Unfortunately not without actually seein vthe PDF. Can you attach it?
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Author Comment

by:Deerek11
ID: 38844044
Is there a way for me to send it directly to you?
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Expert Comment

by:Karl Heinz Kremer
ID: 38844076
Check my profile page and use the mail address you fond here. Ideally you would attach it so that other experts can jump in too.
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Author Comment

by:Deerek11
ID: 38844564
Sent thanks
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 38845369
Sorry, have not seen it. Any idea what the subject line was?
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Author Comment

by:Deerek11
ID: 38845395
just resent it the subject line is PDF File ... Thanks
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Accepted Solution

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Karl Heinz Kremer earned 2000 total points
ID: 38845745
The file contains a font problem: When I open the document and click on one of the fields, I get an error message that says "The font 'Helvetica' contains an invalid encoding. Some characters may not display." This is about the font that is used with the form fields. It looks like the file was generated with the Mac OS X Preview application, and I assume that it embedded a corrupt font. Once I changed the font that is used for the form fields, the field content showed up right away, and the form behaved almost the way it's supposed to - I still got the error message when I clicked on a field for the first time. I had to do some low level PDF editing to remove that embedded font. Unfortunately this is not something that a forms author could do. My advice: Don't use tools that generate corrupt PDF files.

I will email the modified form back to you. In this instance, you can just remove all the content and start to distribute the modified form. You should no longer experience the problem.
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