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Adobe Reader XI Windows 8 No Disk in Drive Error

Posted on 2013-01-17
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Last Modified: 2013-01-24
When I open certain pdf files by double-clicking them, Acrobat Reader presents four error boxes, "There is no disk in the drive.  Please insert a disk into drive X:" where X is the letter of my card reader drives (M-L-K-J, four errors, one for each card reader).  It doesn't do this for every pdf, and it does show the document after I dismiss the four error boxes.  I have uninstalled reader, rebooted and reinstalled, but the problem persists.  

I'd appreciate any thoughts on how to track down and eliminate the cause of this error.

Thanks!
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Question by:sdhonea
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10 Comments
 
LVL 4

Expert Comment

by:webtechgal
ID: 38789474
Is your card reader internal or external?

You say it just does it for certain pdf's - are those pdf's ones that have been previously saved/open from the card reader? Does it make any difference if they have been opened from your harddrive (C:\)

If you have a card in the card reader before you open a pdf, do you get the error? Does the error only happen when there is no card in the drive?
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Author Comment

by:sdhonea
ID: 38789513
Internal.

Never opened a pdf from any card reader drive.  The only thing I have EVER opened from the card reader is photos (camera cards).

Opening all from my hard drive.

When I put a card in drive J:, I don't get an error.  However, when I remove it, the error comes back.  I don't have any cards that fit the other drives.
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Author Comment

by:sdhonea
ID: 38789530
Doesn't appear to be an Adobe issue.  I just got the error on reboot for ipoint.exe as well as I rebooted.
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LVL 4

Expert Comment

by:webtechgal
ID: 38789574
Perhaps the driver for the card reader has become corrupted...
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Author Comment

by:sdhonea
ID: 38793058
Since it is using the generic USB card reader driver from Microsoft (dated 6/21/2006) I am not sure there's a way to "reinstall" it.  I did try to uninstall and let Windows reinstall, but the problem persisted.  

My research on Google shows it seems to be a problem with Windows 8, and it might just be one of those reasons to wait for SP1 before migrating.  

In my case, I use the card reader maybe four times a year, so for now, I just disabled all of the card reader drives in device manager and the problem goes away.  No big deal to re-enable the one I need when the time comes.  (Of course, I have to *remember* then that I disabled it!).  Still willing to try other ideas if anyone comes up with something.
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LVL 4

Accepted Solution

by:
webtechgal earned 250 total points
ID: 38795445
Could you state the make/model of the machine in question and the version of Windows 8 (32 bit or 64 bit)?
Or ... could you check the manufacturer site and see if they have a specific driver for the card driver for Windows 8...

If it is a desktop machine, I would open it up and check the cable connection. Maybe disconnect and re-plug both ends. While it is off, of course.  :)
0
 

Author Comment

by:sdhonea
ID: 38816082
Webtechgal:  So, I open the box up and disconnected the MB end of the cable.  Can't really get to the other end to even see if it can be disconnected without extensive case disassembly.  Then I re-enabled the card reader drives in device manager and the problem seems to be gone.  I'll throw the points your way.  Can't image why that would have helped, but the results speak for themselves.
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Author Closing Comment

by:sdhonea
ID: 38816087
No clue why reseating the cable would have fixed this, but it seems to have.  Thanks!
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LVL 4

Expert Comment

by:webtechgal
ID: 38816183
Possibly a static issue. I have seen multiple different hardware exhibit similar problem. Especially monitors and usb devices. I always try the easy things first. Check power, plug, re-seat, etc. Missing or corrupted drivers next and so on.
Thanks for the points!
0
 

Author Comment

by:sdhonea
ID: 38816289
Thanks for the tip!  Learned something new today!
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