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No SCCM 2007 clients report in on the console

Posted on 2013-01-17
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Last Modified: 2013-02-25
I have an issue where none of my system center cleints for an entire branch report in. Out of 100 pcs there are about 7 that report in properly. I am the end of my rope here and I am not sure what else to do. On the actual client it shows all of the info correctly for the configuration maanager properties in control panel but its missing the Updates and Configuration Tabs.  Also the Actions Tab only shows Machine Policy and User Policy. Has anyone ever had this happen? Thanks.
sccm1.JPG
sccm2.JPG
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Question by:dolphan82
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Expert Comment

by:merowinger
ID: 38791879
Check out the Client Logs under C:\Windows\CCM\Logs
Missing Actions are are sign for a communication or configuration error between Management Points and Clients.
Especially have a look at the ClientIDManagerStartup.log
Boundaries for the Branch are Ok?
Management Point shows no errors? (Check your Site State and download the MP Troubleshoort from ConfigMgr Toolkit)
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Author Comment

by:dolphan82
ID: 38814730
Please forgive my late response. I manage our Netapp storage applicnae and after a DOT upgrade we had several issues. Here is some info form a client log it appears to be registering correctly:
GetSystemEnclosureChassisInfo: IsFixed=TRUE, IsLaptop=TRUE      ClientIDManagerStartup      1/17/2013 8:27:15 AM      3212 (0x0C8C)
Computed HardwareID=2:63F06E6C72811F03B4C821B3885761A6ED430E02
      Win32_SystemEnclosure.SerialNumber=DRLX0P1
      Win32_SystemEnclosure.SMBIOSAssetTag=<empty>
      Win32_BaseBoard.SerialNumber=/DRLX0P1/CN129610CA0071/
      Win32_BIOS.SerialNumber=DRLX0P1
      Win32_NetworkAdapterConfiguration.MACAddress=<Not used on laptop>      ClientIDManagerStartup      1/17/2013 8:27:15 AM      3212 (0x0C8C)
Persisted hardware IDs in CCM_ClientIdentificationInformation=@:
      HardwareID1=2:63F06E6C72811F03B4C821B3885761A6ED430E02
      HardwareID2=9284120301D600FE      ClientIDManagerStartup      1/17/2013 8:27:15 AM      3212 (0x0C8C)
RegTask - Executing registration task synchronously.      ClientIDManagerStartup      1/22/2013 8:43:56 AM      5320 (0x14C8)
Reg Task: Client is registered, exiting.      ClientIDManagerStartup      1/22/2013 8:43:56 AM      5320 (0x14C8)
Read SMBIOS (encoded): 440052004C005800300050003100      ClientIDManagerStartup      1/22/2013 8:43:57 AM      5320 (0x14C8)
Evaluated SMBIOS (encoded): 440052004C005800300050003100      ClientIDManagerStartup      1/22/2013 8:43:57 AM      5320 (0x14C8)
No SMBIOS Changed      ClientIDManagerStartup      1/22/2013 8:43:57 AM      5320 (0x14C8)
SMBIOS unchanged      ClientIDManagerStartup      1/22/2013 8:43:57 AM      5320 (0x14C8)
SID unchanged      ClientIDManagerStartup      1/22/2013 8:43:57 AM      5320 (0x14C8)
HWID unchanged      ClientIDManagerStartup      1/22/2013 8:43:57 AM      5320 (0x14C8)
GetSystemEnclosureChassisInfo: IsFixed=TRUE, IsLaptop=TRUE      ClientIDManagerStartup      1/22/2013 8:43:57 AM      5320 (0x14C8)
Computed HardwareID=2:63F06E6C72811F03B4C821B3885761A6ED430E02
      Win32_SystemEnclosure.SerialNumber=DRLX0P1
      Win32_SystemEnclosure.SMBIOSAssetTag=<empty>
      Win32_BaseBoard.SerialNumber=/DRLX0P1/CN129610CA0071/
      Win32_BIOS.SerialNumber=DRLX0P1
      Win32_NetworkAdapterConfiguration.MACAddress=<Not used on laptop>      ClientIDManagerStartup      1/22/2013 8:43:57 AM      5320 (0x14C8)
Persisted hardware IDs in CCM_ClientIdentificationInformation=@:
      HardwareID1=2:63F06E6C72811F03B4C821B3885761A6ED430E02
      HardwareID2=92BC190701D600FE      ClientIDManagerStartup      1/22/2013 8:43:57 AM      5320 (0x14C8)
RegTask - Executing registration task synchronously.      ClientIDManagerStartup      1/23/2013 11:34:05 AM      1992 (0x07C8)
Reg Task: Client is registered, exiting.      ClientIDManagerStartup      1/23/2013 11:34:05 AM      1992 (0x07C8)
Read SMBIOS (encoded): 440052004C005800300050003100      ClientIDManagerStartup      1/23/2013 11:34:05 AM      1992 (0x07C8)
Evaluated SMBIOS (encoded): 440052004C005800300050003100      ClientIDManagerStartup      1/23/2013 11:34:05 AM      1992 (0x07C8)
No SMBIOS Changed      ClientIDManagerStartup      1/23/2013 11:34:05 AM      1992 (0x07C8)
SMBIOS unchanged      ClientIDManagerStartup      1/23/2013 11:34:05 AM      1992 (0x07C8)
SID unchanged      ClientIDManagerStartup      1/23/2013 11:34:05 AM      1992 (0x07C8)
HWID unchanged      ClientIDManagerStartup      1/23/2013 11:34:05 AM      1992 (0x07C8)
GetSystemEnclosureChassisInfo: IsFixed=TRUE, IsLaptop=TRUE      ClientIDManagerStartup      1/23/2013 11:34:05 AM      1992 (0x07C8)
Computed HardwareID=2:63F06E6C72811F03B4C821B3885761A6ED430E02
      Win32_SystemEnclosure.SerialNumber=DRLX0P1
      Win32_SystemEnclosure.SMBIOSAssetTag=<empty>
      Win32_BaseBoard.SerialNumber=/DRLX0P1/CN129610CA0071/
      Win32_BIOS.SerialNumber=DRLX0P1
      Win32_NetworkAdapterConfiguration.MACAddress=<Not used on laptop>      ClientIDManagerStartup      1/23/2013 11:34:05 AM      1992 (0x07C8)
Persisted hardware IDs in CCM_ClientIdentificationInformation=@:
      HardwareID1=2:63F06E6C72811F03B4C821B3885761A6ED430E02
      HardwareID2=9208190301D600FE      ClientIDManagerStartup      1/23/2013 11:34:05 AM      1992 (0x07C8)

The boundries are setup by Active Directory Site and set to FAST

Here is the result of the MP Troubleshooter. Everything looks good.
 <?xml version="1.0" encoding="utf-8" standalone="yes" ?>
- <!-- MP_Pre_TroubleShooter_Report test Results
  -->
- <Tests>
- <Test>
- <Name xmlns="Determine whether the management point candidate's system drive is NTFS.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Does the management point candidate meet the minimum free disk space requirement on the system drive? (Required: 5GB Recommeded: 15GB)">
- <Result xmlns="Warning">
  <Comment xmlns="Target's free disk space on system drive meet the require size, but the recommended size is 15GB." />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Does the management point candidate meet the minimum processor speed requirement? (Required: 733MHz Recommended: 2000MHz)">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Does the management point candidate meet the minimum RAM requirement? (Required: 256MB Recommeded: 1024MB)">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Does the Microsoft Data Access Components version meet the requirement? Version number should be equal to or newer than 2.8.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="If management point candidate is remote, verify that the site server's machine account is a member of the local admin group of the site system">
- <Result xmlns="Not Applicable">
  <Comment xmlns="Not applicable. Management Point Candidate is local to the Site Server." />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="If the management point is Windows Server 2003 or higher, verify that the Background Intelligent Transfer Service (BITS) extension is allowed.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="If the management point is Windows Server 2003 or higher, verify that the Background Intelligent Transfer Service (BITS) extension is installed.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="If the management point is Windows Server 2003 or higher, verify that the WebDAV is installed.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="If the management point is Windows Server 2008 or higher, verify that IIS ASP.Net is installed.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="If the management point is Windows Server 2008 or higher, verify that IIS Windows Authentication is installed.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="If the management point is Windows Server 2008 or higher, verify that IIS6 Metabase Compatibility is installed.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="If the management point is Windows Server 2008 or higher, verify that IIS6 WMI Compatibility is installed.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="If the management point is Windows Server 2008 or higher, verify that Remote Differential Compression is installed.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Test whether the WebDAV is configured correctly.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Verify that the Distributed Transaction Coordinator Service is running.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Verify that the management point candidate is running on a supported operating system.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Verify that the Task Scheduler is running.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Verify that the Windows Management Instrumentation service is running.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Verify that the World Wide Web Publishing Service is running.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Verify the Default Web Site is running.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
  </Tests>
0
 

Author Comment

by:dolphan82
ID: 38814753
Here is some helpful info from the MP Post Troubleshooter:
<?xml version="1.0" encoding="utf-8" standalone="yes" ?>
- <!-- MP_Post_TroubleShooter_Report test Results
  -->
- <Tests>
- <Test>
- <Name xmlns="If Active Directory is extended, confirm that the management point certificate is released to Active Directory.">
- <Result xmlns="Failed">
  <Comment xmlns="Exception Message:Verify whether the firewall is blocking the query. Can not found the property:[serviceBindingInformation] in the machine. Exception Message:Object reference not set to an instance of an object." />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="If SQL is remote to the management point, verify that the management point's Machine Account is a member of the SQL server's local admin group.">
- <Result xmlns="Warning">
  <Comment xmlns="Exception Message:Failed to connect to the specified machine:[\\\root\cimv2]. Exception Message:Invalid parameter" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="If the management point is Windows Server 2003 or higher, verify that the Background Intelligent Transfer Service (BITS) extension is allowed.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="If the management point is Windows Server 2008 or higher, verify that IIS ASP.Net is installed.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="If the management point is Windows Server 2008 or higher, verify that IIS Windows Authentication is installed.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="If the management point is Windows Server 2008 or higher, verify that IIS6 Metabase Compatibility is installed.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="If the management point is Windows Server 2008 or higher, verify that IIS6 WMI Compatibility is installed.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="If the management point is Windows Server 2008 or higher, verify that Remote Differential Compression is installed.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="If the management point is Windows Server 2008 or higher, verify that the BITS Web Extensions for ConfigMgr is enabled.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Test MPCERT HTTP or HTTPS request functionality.">
- <Result xmlns="Failed can be automatic fixed">
  <Comment xmlns="Exception Message:Fail to retrieve the content in [HTTP://OP-APPS:80/SMS_MP/.SMS_AUT?MPCERT]. Exception Message:The remote server returned an error: (500) Internal Server Error." />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Test MPLIST HTTP or HTTPS request functionality.">
- <Result xmlns="Failed can be automatic fixed">
  <Comment xmlns="Exception Message:Fail to retrieve the content in [HTTP://OP-APPS:80/SMS_MP/.SMS_AUT?MPLIST]. Exception Message:The remote server returned an error: (500) Internal Server Error." />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Test whether the WebDAV is configured correctly.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Verify that the Distributed Transaction Coordinator Service is running.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Verify that the SMS Agent Host Service is running.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Verify that the Task Scheduler is running.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Verify that the Windows Management Instrumentation service is running.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Verify that the World Wide Web Publishing Service is running.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
- <Test>
- <Name xmlns="Verify the Default Web Site is running.">
- <Result xmlns="Passed">
  <Comment xmlns="" />
  </Result>
  </Name>
  </Test>
  </Tests>
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LVL 31

Accepted Solution

by:
merowinger earned 500 total points
ID: 38838485
Please check out this issue:
If Active Directory is extended, confirm that the management point certificate is released to Active Directory


Also try if you can open those two webpages
HTTP://OP-APPS:80/SMS_MP/.SMS_AUT?MPCERT
HTTP://OP-APPS:80/SMS_MP/.SMS_AUT?MPLIST
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Assisted Solution

by:dolphan82
dolphan82 earned 0 total points
ID: 38910113
I upgraded to SCCM 2007 Sp2 and the issue fixed itself after a few days. Im not sure why it broke in the first place but its fixed now.
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Author Closing Comment

by:dolphan82
ID: 38924996
The issue was resolved by upgarding the version of sccm 2007 and that was not given as a solution.
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