Exchange 2010 receiving, clients/OWA can't see new messages (external)
Hi all,
I am experiencing an issue with my Exchange 2010 server. After a migration from Exchange 2003 to 2010, Exchange 2010 had been happily sending and receiving mail for over a month. In the last two days it began having issues. I have made a few changes and seen mail sporadically show on all OWA/Outlook clients. Moving on to the results I have right now:
If I send a test message from GMail to a user on Exchange 2010 - it reports as being received. However, in OWA and on an Outlook 2007 client the message does not appear.
Where do I start? I will happily provide any information you need to assist in the matter quickly, and offer beer to anyone locally :)
Cheers,
I am experiencing an issue with my Exchange 2010 server. After a migration from Exchange 2003 to 2010, Exchange 2010 had been happily sending and receiving mail for over a month. In the last two days it began having issues. I have made a few changes and seen mail sporadically show on all OWA/Outlook clients. Moving on to the results I have right now:
If I send a test message from GMail to a user on Exchange 2010 - it reports as being received. However, in OWA and on an Outlook 2007 client the message does not appear.
Where do I start? I will happily provide any information you need to assist in the matter quickly, and offer beer to anyone locally :)
Cheers,
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ASKER
Sorry for the rapid posts, but I just had my test account at the client receive mail from the last few hours all at once. ??? I have changed nothing for some time! I have only played with the troubleshooter.
Rancy - The tracking log explorer said that the message had hit the store. I know that makes no sense whatsoever as OWA just looks to the store, but that is what WAS happening.
I'll be running the BPA again now (it has come up clean several times in the past, love that thing on migrations!). BPA still comes up clear on all fronts. Only informational items listed.
I'll also look at headers of messages to see if I can note anything.
Any thoughts on why I just got a burst of mail from all my tests over the last few hours? What does that?!
*edit: After that random batch of received mail to all clients, I can clearly see that exchange got all the messages at the same time, which makes me think my original post may be inaccurate and I apologize for that. At the time it was. So what Tracking log is telling me now is that at 18:03:XX today, it received messages all at once from external sources for all users on the network. A big "WHAT" was expressed on my side when this just occurred.
Cheers,
Rancy - The tracking log explorer said that the message had hit the store. I know that makes no sense whatsoever as OWA just looks to the store, but that is what WAS happening.
I'll be running the BPA again now (it has come up clean several times in the past, love that thing on migrations!). BPA still comes up clear on all fronts. Only informational items listed.
I'll also look at headers of messages to see if I can note anything.
Any thoughts on why I just got a burst of mail from all my tests over the last few hours? What does that?!
*edit: After that random batch of received mail to all clients, I can clearly see that exchange got all the messages at the same time, which makes me think my original post may be inaccurate and I apologize for that. At the time it was. So what Tracking log is telling me now is that at 18:03:XX today, it received messages all at once from external sources for all users on the network. A big "WHAT" was expressed on my side when this just occurred.
Cheers,
Look what i can assume is that some handler got hung\stuck adn was released or some AV\Spam software was working on those emails and left them
- Rancy
- Rancy
ASKER
That's a thought, and it's ironport on the inbound trail. I am going to pass that along to the fellow that has the credentials to the ironport system on site and see what he gets with it.
External email is still not coming through regularly, save for the last 'burst' I got at 18:03:XX.
I was given permission to access the ironport, and I am completely unfamiliar with their systems. I did find that the ironport claims that the domain "mydomain.org" is "down". Below that, it has a direct connection to the IP for the exchange server. If anyone has insight on that, please let me know. I am now trying to figure out why it can't see the Exchange server if it has a direct SMTP connection to it...
External email is still not coming through regularly, save for the last 'burst' I got at 18:03:XX.
I was given permission to access the ironport, and I am completely unfamiliar with their systems. I did find that the ironport claims that the domain "mydomain.org" is "down". Below that, it has a direct connection to the IP for the exchange server. If anyone has insight on that, please let me know. I am now trying to figure out why it can't see the Exchange server if it has a direct SMTP connection to it...
Was some Service account password changed that is used for some Ironport or something
- Rancy
- Rancy
ASKER
No, no passwords for admin/ironport have been changed. Messages are showed as queued on the ironport because that device believes the Exchange connection / server is down. I'm researching what that means to ironport and what to trace to resolve. Any input appreciated and thanks for all the assistance in thinking so far!
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Yes please take time to confirm issue is resolved at your end :)
- Rancy
- Rancy
ASKER
...But of course!
All still working. DNS issues, as well as everything else I hammered out in the afternoon. Again, I can't thank you all enough. I'll see you around on here under the new moniker frequently replying to the other poor souls with issues.
Cheers,
All still working. DNS issues, as well as everything else I hammered out in the afternoon. Again, I can't thank you all enough. I'll see you around on here under the new moniker frequently replying to the other poor souls with issues.
Cheers,
ASKER
The other two users in the thread allowed me to work through the issues in the network effectively - this is how I work best. With their assistance I led myself down the path to check the DNS connection between the A-S device to Exchange 2010.
Awesome that what we call Teamwork even though we dont know one another for sure :)
- Rancy
- Rancy
ASKER
Internal messages are still working.