I make regular backups to an SFTP server and that aspect of the restore procedure is pretty clear. But if the hard drive went bad on the UCM publisher - how would I recover? It would seem that first I would call TAC and have a new drive sent out. But how would I get the installation bits onto the UCM server? I no longer have the original installation media (bad on me!) Would it be possible to download a restore image from CCO and load that onto a USB and install from USB? I do have the upgrade CD that I used to get from the install media to the 7.15 that's on there. Thank you for insight.