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Restoring Cisco Unified Communication Manager 7.1.5.31900-3

Posted on 2013-01-17
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Last Modified: 2013-01-17
I make regular backups to an SFTP server and that aspect of the restore procedure is pretty clear.  But if the hard drive went bad on the UCM publisher - how would I recover?  It would seem that first I would call TAC and have a new drive sent out.  But how would I get the installation bits onto the UCM server?  I no longer have the original installation media (bad on me!)  Would it be possible to download a restore image from CCO and load that onto a USB and install from USB?  I do have the upgrade CD that I used to get from the install media to the 7.15 that's on there.  Thank you for insight.
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Question by:amigan_99
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José Méndez earned 500 total points
ID: 38790505
Hi Amigan_99,

The easiest thing if you have TAC access, would be to have the Customer Support Line send you a bootable copy:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a00802262ed.shtml


TAC wise, this suggestion is not supported, so you better not tell them! But, you can convert a CCO patch into a bootable disc. Not all patches work, its a trial and error thing:

http://htluo.blogspot.com/2010/04/how-to-make-non-bootable-iso-image.html

There is no such thing as a restore image. You have UCSInstall images and Bootable images. The latter allows you to do a fresh install, which might be the first step of a restored system. UCSInstall images can be downloaded from CCO to patch running systems.

Since you won't probably get a bootable disc 7.1.5.31900-3, you will get something lower most likely, then having UCSInstall 7.1.5.31900-3 around would be a good idea. That way, if you have a backup TAR file collection to restore from in version 7.1.5.31900-3, you can start an install on those new hard drives with version 7.1.5.10000-5 for example, and during the install, tell the system to go look for the 7.1.5.31900-3 patch. At the end, you will get a 7.1.5.31900-3 system that can load and restore from the backup files.

I strongly dis encourage the USB method =)

HTH
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by:amigan_99
ID: 38791345
Thanks so much!  I don't have a lab to try out failing a publisher and re-building.  So having a plan at least is better than waiting to learn in a panic.  I have another related question shortly which perhaps you can answer as well.
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