Solved

Outlook 2010 Contacts not showing up when creating new email

Posted on 2013-01-17
4
503 Views
Last Modified: 2013-02-03
We have a user that is using Office 365.  In Outlook (and in OWA), he has 3725 contacts.  None of these contacts show up when creating a new email and clicking on TO:   If I select the address book, I can sporadically see contacts in the card view, and business card view (usually one or the other but not both) and I can never see the list view.  I don't know if that's because there are so many, but I have let it run for a long time to see if it would eventually populate.   If I search for a name in that contact list (that I know is there), it says nothing is found.  Everyone else in the office (8 users) have the exact same setup (except not so many contacts) and no one else has the problem.  I currently am running scanpst.exe to see if it can resolve the problem.  I have checked indexing, I have checked to make sure 'show this folder as an email address book' is selected.  The user is very unhappy.  Can anyone help?  Thanks in advance!
0
Comment
Question by:DKCSCO
  • 3
4 Comments
 

Author Comment

by:DKCSCO
ID: 38790424
I created a new user and set up Outlook in that profile with the users email.  It works.  I deleted the Outlook account in the other profile and let it download from the server (Office 365) but it still has the same error.
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38796298
So are you sayiing the issue is only seen on one machine or current in OWA still ?

- Rancy
0
 

Accepted Solution

by:
DKCSCO earned 0 total points
ID: 38832937
Yes.  I finally just created a new user and it works fine.  Somehow the profile or Outlook or ... something got corrupted.
0
 

Author Closing Comment

by:DKCSCO
ID: 38848317
It seems to me that I should be able to fix the problem rather than have to create a new user, copy all of the files, favorites etc. over.  Oh well.
0

Featured Post

Complete Microsoft Windows PC® & Mac Backup

Backup and recovery solutions to protect all your PCs & Mac– on-premises or in remote locations. Acronis backs up entire PC or Mac with patented reliable disk imaging technology and you will be able to restore workstations to a new, dissimilar hardware in minutes.

Join & Write a Comment

Create high volume marketing opportunities using email signatures with these top 10 DOs and DON'Ts of email signature marketing.
Set OWA language and time zone in Exchange for individuals, all users or per database.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now