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Outlook 2010 Contacts not showing up when creating new email

Posted on 2013-01-17
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Last Modified: 2013-02-03
We have a user that is using Office 365.  In Outlook (and in OWA), he has 3725 contacts.  None of these contacts show up when creating a new email and clicking on TO:   If I select the address book, I can sporadically see contacts in the card view, and business card view (usually one or the other but not both) and I can never see the list view.  I don't know if that's because there are so many, but I have let it run for a long time to see if it would eventually populate.   If I search for a name in that contact list (that I know is there), it says nothing is found.  Everyone else in the office (8 users) have the exact same setup (except not so many contacts) and no one else has the problem.  I currently am running scanpst.exe to see if it can resolve the problem.  I have checked indexing, I have checked to make sure 'show this folder as an email address book' is selected.  The user is very unhappy.  Can anyone help?  Thanks in advance!
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Question by:DKCSCO
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Author Comment

by:DKCSCO
ID: 38790424
I created a new user and set up Outlook in that profile with the users email.  It works.  I deleted the Outlook account in the other profile and let it download from the server (Office 365) but it still has the same error.
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38796298
So are you sayiing the issue is only seen on one machine or current in OWA still ?

- Rancy
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Accepted Solution

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DKCSCO earned 0 total points
ID: 38832937
Yes.  I finally just created a new user and it works fine.  Somehow the profile or Outlook or ... something got corrupted.
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Author Closing Comment

by:DKCSCO
ID: 38848317
It seems to me that I should be able to fix the problem rather than have to create a new user, copy all of the files, favorites etc. over.  Oh well.
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