New Outlook Contact added, but not in contact list?
Posted on 2013-01-17
Hello Experts! I have an interesting one. I have one user (Exchange 2010 and Outlook 2010) that the contacts are always messed up in. They used to have BES he now has a Droid. We are currently migrating to SBS2011. The issue has been there before i got involved with their IT needs. The number of contacts that are synced in the phone, tablet and Outlook don't sync right. If he deletes a contact in Outlook it doesn't always delete on the phone or tablet. But if he deletes one from the phone or tablet it will delete from Outlook. However, i don't think this is a sync issue. I think it is his profile but i don't know where to start?
Currently he is moved to the new Exchange 2010 server (was 2003 last week) upgrading the server for other reasons, just hoped maybe his problem would go away with it.
Today, i can add a new contact in Outlook and click "save and close" but, the contact is not in his list? If you go to the Start orb (Windows 7 Pro x64) and type in the contacts name in the search box, it shows up as a contact and opens as a contact. but it is not in Outlook?
Any ideas where my new contacts are going and what to do to fix it? According to Outlook he has 1005 contacts.
What do you think?