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Adobe Illustrator not displaying all lower case letters for a newly installed font.

Posted on 2013-01-17
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Last Modified: 2013-01-29
Hi guys,

I have a strange issue with a newly purchased TTF font with Illustrator CS 5 on Windows 7 Pro 32bit.

We have exhausted support avenues with the font company Veer, as it legitimately looks like the issue is solely with Illustrator.

The font in question is called Dear Sarah Regular and it works perfectly fine in Office apps for example, just not Illustrator which is where we need it to work. Note that all capital letters work fine in Illustrator, just not the lower case letters.

In the Windows Fonts control panel, the Dear Sarah font icon shows up with what looks to be Japanese characters rather than the usual roman characters "AbG"

If I open up the glyphs toolbox in Illustrator and double click on some lower case letters when using the text tool, I can suddenly use the keyboard to type the characters that weren't working before.

Does anyone have any suggestions for resolving this weirdness?
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Question by:defecta
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LVL 22

Expert Comment

by:Sigurdur Armannsson
ID: 38792118
One of the most common font problem with fonts on computers can be solved by clearing the font cache:

http://www.ehow.com/how_7197467_rebuild-font-cache.html

Font cache is kind of quick memory for the applications to find and display the fonts, which is based on information about installed fonts and even previously installed.
This information can get corrupted or it may conflict with information about a newly installed fonts.
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Author Comment

by:defecta
ID: 38792124
I have yet tried that as I am away from the effected computers until Monday but I have replicated this issue on the two computers I have tested the font on. Both windows 7 machines. 1 32bit and another 64bit. Do you think that changes things? That I can reproduce the issue on different machines?
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LVL 6

Expert Comment

by:jmpg_70
ID: 38792252
Hi I don't mean to be a fuddy duddy, but with the multiple installations of this font you might need to be careful of the licensing agreement, you may run out of legal installations. I find that most fonts license 1-5 seats, 6-10 and 11 -20, etc.


cheer

jmpg
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Author Comment

by:defecta
ID: 38792401
Agreed. It was purely for troubleshooting to help isolate some variables.
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LVL 22

Expert Comment

by:Sigurdur Armannsson
ID: 38792418
If the problem is the same is on many or all computers it sounds unlikely that the same font cache exists on all the computers. Although it can't be ruled out. The Adobe applications have separate font cache which.

Lets see what happens when you clear the font cache.
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LVL 6

Expert Comment

by:jmpg_70
ID: 38795115
Just a stab in the dark but the font may not be made very well, with the glyphs not matching keys characters.
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Author Comment

by:defecta
ID: 38795220
If that was the case it wouldn't work in office or other program's, wouldn't you agree?
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LVL 6

Expert Comment

by:jmpg_70
ID: 38795346
Sorry, I didn't read that bit.
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Accepted Solution

by:
defecta earned 0 total points
ID: 38816688
OK so I tried all your suggestions and nothing worked.

I also did some more testing and the font also didn't work on a Mac, contrary to screenshots the vendor sent proving it works.

So I threw the problem back at the font vendor and they resolved the issue with a Open Type version (rather than the broken TTF version) of the font.

Problem solved.

Thanks for all your efforts though folks.
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Author Closing Comment

by:defecta
ID: 38830353
OK so I tried all your suggestions and nothing worked.

I also did some more testing and the font also didn't work on a Mac, contrary to screenshots the vendor sent proving it works.

So I threw the problem back at the font vendor and they resolved the issue with a Open Type version (rather than the broken TTF version) of the font.

Problem solved.

Thanks for all your efforts though folks.
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