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Voip Calls Audio Loss

Posted on 2013-01-18
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Last Modified: 2013-01-24
Hi

We are currently experiencing a problem which we have no idea what to look for to solve it.

We have a dialler application that dial 2 telephone numbers and then connect the 2 calls to each other so they can have a conversation. It also record the conversation.

This dialler work fine in our current production environment.

We now want to move it to a different data centre with more capacity (since we want to grow our business) but on the new deployment we experience a loss of voice between 10 and 30 seconds every time the number of calls go above 20.

Our current production environment handle more than 200 concurrent calls with no problem.

Any ideas what we can investigate to find these problems ?

Your help will be highly appreciated.

Regards
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Question by:jeboersema
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3 Comments
 
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Expert Comment

by:agonza07
ID: 38795677
What type of phone system are you using? How is the dialer application set up and configured?
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by:jeboersema
ID: 38796391
We are using a custom developed solution that is using a Lync 2010 trusted application endpoint through the UCMA 3.0.

We are connecting to a Lync 2010 server and then the calls are routed through an AcmePacket to our telco provider ?

I do not understand your question about how the dialler application is set up and configured ?

Regards
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user_n earned 500 total points
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