Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Voip Calls Audio Loss

Posted on 2013-01-18
3
Medium Priority
?
277 Views
Last Modified: 2013-01-24
Hi

We are currently experiencing a problem which we have no idea what to look for to solve it.

We have a dialler application that dial 2 telephone numbers and then connect the 2 calls to each other so they can have a conversation. It also record the conversation.

This dialler work fine in our current production environment.

We now want to move it to a different data centre with more capacity (since we want to grow our business) but on the new deployment we experience a loss of voice between 10 and 30 seconds every time the number of calls go above 20.

Our current production environment handle more than 200 concurrent calls with no problem.

Any ideas what we can investigate to find these problems ?

Your help will be highly appreciated.

Regards
0
Comment
Question by:jeboersema
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 20

Expert Comment

by:agonza07
ID: 38795677
What type of phone system are you using? How is the dialer application set up and configured?
0
 
LVL 1

Author Comment

by:jeboersema
ID: 38796391
We are using a custom developed solution that is using a Lync 2010 trusted application endpoint through the UCMA 3.0.

We are connecting to a Lync 2010 server and then the calls are routed through an AcmePacket to our telco provider ?

I do not understand your question about how the dialler application is set up and configured ?

Regards
0
 
LVL 9

Accepted Solution

by:
user_n earned 1500 total points
ID: 38798667
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Healthcare providers, insurance companies and other covered entities trust eFax Corporate to transmit their most sensitive documents. eFax Corporate can help your organization implement a HIPAA compliant cloud faxing solution.
Why do some people recommend buying business VoIP from an ISP? What are the benefits to my company? What are the costs?
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question