Solved

Voip Calls Audio Loss

Posted on 2013-01-18
3
256 Views
Last Modified: 2013-01-24
Hi

We are currently experiencing a problem which we have no idea what to look for to solve it.

We have a dialler application that dial 2 telephone numbers and then connect the 2 calls to each other so they can have a conversation. It also record the conversation.

This dialler work fine in our current production environment.

We now want to move it to a different data centre with more capacity (since we want to grow our business) but on the new deployment we experience a loss of voice between 10 and 30 seconds every time the number of calls go above 20.

Our current production environment handle more than 200 concurrent calls with no problem.

Any ideas what we can investigate to find these problems ?

Your help will be highly appreciated.

Regards
0
Comment
Question by:jeboersema
3 Comments
 
LVL 20

Expert Comment

by:agonza07
ID: 38795677
What type of phone system are you using? How is the dialer application set up and configured?
0
 
LVL 1

Author Comment

by:jeboersema
ID: 38796391
We are using a custom developed solution that is using a Lync 2010 trusted application endpoint through the UCMA 3.0.

We are connecting to a Lync 2010 server and then the calls are routed through an AcmePacket to our telco provider ?

I do not understand your question about how the dialler application is set up and configured ?

Regards
0
 
LVL 9

Accepted Solution

by:
user_n earned 500 total points
ID: 38798667
0

Featured Post

Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

This is a step by step guide on creating single number reach (mobility) for Cisco Call Manager.  After configuring this when someone calls your deskphone after 3-4 rings your cell phone will start to ring.  If you do not answer the call will go to y…
Transferring data across the virtual world became simpler but protecting it is becoming a real security challenge.  How to approach cyber security  in today's business world!
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now