Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Lync 2013 calling trunk

Posted on 2013-01-18
7
Medium Priority
?
2,127 Views
Last Modified: 2013-05-19
I'm having 2 problems with trying to make outgoing calls in our new Lync 2013 server.

First problem:

When I make calls from our new Lync 2013 server to our pstn gateway it sends:
FROM: "John Doe" <sip:john@exampledomain.com>
when it should be something like:
FROM: "John Doe" <sip:+123456789@exampledomain.com>
I even tried Lync Caller ID Supression but it still sends the name instead of the number. The user HAS a tel URI specified and I have tested the call in the admin site and all is a pass.

Second problem:

The gateway/trunk I'm connecting to (a contracted provider) get NO traffic at all from us when we try an outgoing call though we have no firewalls/routers and other things that would block the connection. We have the correct listening port set (TCP, as they don't use TLS).

I have atatched a log from a try to make a call. Nothe that IP's and domain names have been altered for privacy.
0
Comment
Question by:Tomas_Svedberg
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 8

Expert Comment

by:R_Edwards
ID: 38851069
Tomas there is no attachment
0
 

Author Comment

by:Tomas_Svedberg
ID: 38851210
Very wierd I used attatch file. ooh well I'll try posting it as a reply. (numbers have been edited for privacy):

TL_INFO(TF_PROTOCOL) [2]124C.1BA4::01/17/2013-11:55:58.638.00000010 (S4,SipMessage.DataLoggingHelper:1823.idx(774))[2336932069]
>>>>>>>>>>>>Outgoing SipMessage c=[<SipTlsConnection_149693F>], 192.168.10.17:5070->192.168.10.17:50182
SIP/2.0 503 Service Unavailable
FROM: "John Doe"<sip:john@my.domain>;tag=94840cd5b5;epid=4fdb620804
TO: <sip:+46123456789@my.domain;user=phone>;epid=A9778207DD;tag=736f918446
CSEQ: 1 INVITE
CALL-ID: 90deb79931e74223bdf9f0208defeff7
VIA: SIP/2.0/TLS 192.168.10.17:50182;branch=z9hG4bK0D6933DC.C79F5C2C4C208D1E;branched=FALSE,SIP/2.0/TLS 10.20.10.166:5780;received=321.321.321.321;ms-received-port=5780;ms-received-cid=2100
CONTENT-LENGTH: 0
SERVER: RTCC/5.0.0.0 MediationServer
ms-endpoint-location-data: NetworkScope;ms-media-location-type=intranet
ms-trunking-peer-state: down
ms-trunking-peer: 123.123.123.123;trunk=123.123.123.123
ms-enable-dns-failover: yes
ms-diagnostics: 10001;source="lync.my.domain";reason="Gateway did not respond in a timely manner (timeout)";component="MediationServer"
ms-diagnostics-public: 10001;reason="Gateway did not respond in a timely manner (timeout)";component="MediationServer"

Open in new window

0
 
LVL 24

Expert Comment

by:Mohammed Hamada
ID: 39124848
Thomas, this could be related to mediation service/server problem or dial plan. maybe you should check if you have a +.. try to remove it from the dial plan assigned with the calling user.

make sure you also change the listening port to 5060. you could probably sit the wrong port in the topology.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
LVL 10

Expert Comment

by:Gajendra Rathod
ID: 39165875
Please check port number of mediation.

Go Task Manager | Services | note PID of mediation service

Go CMD| netstat -ano | check for PID and listening port.
0
 

Accepted Solution

by:
Tomas_Svedberg earned 0 total points
ID: 39166256
Project closed. To much problems.
0
 

Author Comment

by:Tomas_Svedberg
ID: 39166258
Thank you for your help!
0
 

Author Closing Comment

by:Tomas_Svedberg
ID: 39178293
Project closed.
0

Featured Post

Will your db performance match your db growth?

In Percona’s white paper “Performance at Scale: Keeping Your Database on Its Toes,” we take a high-level approach to what you need to think about when planning for database scalability.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is a step by step guide on creating single number reach (mobility) for Cisco Call Manager.  After configuring this when someone calls your deskphone after 3-4 rings your cell phone will start to ring.  If you do not answer the call will go to y…
Moving your enterprise fax infrastructure from in-house fax machines and servers to the cloud makes sense — from both an efficiency and productivity standpoint. But does migrating to a cloud fax solution mean you will no longer be able to send or re…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question