Solved

windows 8 gets a blank screen after login

Posted on 2013-01-18
4
798 Views
Last Modified: 2013-01-21
I have new laptop with windows 8 HP installed. Whilst using the internet, my display suddenly went blank. I decided to restart, but when I logged in, the menus display came up as usual, but a few seconds later the screen went blank every time.

I created a new user, and that works fine.

I also removed internet explorer and again everything worked fine, but on re installing internet explorer the same thing happened. (only affecting the one user - ie the main user!)

I am currently working with Google Chrome, but would like to get internet explorer working for my main user account.

Does anyone have any suggestions on how to resolve this?

Many thanks.
0
Comment
Question by:nigelbeatson
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 54

Expert Comment

by:McKnife
ID: 38792449
Hi.

Please add another administrative user, login as him, delete your main user and readd it and retry.
0
 
LVL 88

Accepted Solution

by:
rindi earned 500 total points
ID: 38792483
Also scan the system using malwarebytes...

http://malwarebytes.org
0
 
LVL 30

Expert Comment

by:ded9
ID: 38793388
Check windows updates ...then will be an update for your graphics driver.

Or

Download updated graphics driver from manufacturer website.



Ded9
0
 

Author Closing Comment

by:nigelbeatson
ID: 38800776
That was the answer! Thanks to all.
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Using the Hyper-V Manager requires administrator rights. This guide shows how to add shortcuts and Start Screen tiles for normal users to quickly connect to local virtual machines rather than using the recommended Remote Desktop connection.
Detailed instructions on how to install an Access add-in in recent versions of Office and Windows (with screen shots)
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question