?
Solved

Exchange 2010 - mobile devices from the outside not getting mail

Posted on 2013-01-18
5
Medium Priority
?
514 Views
Last Modified: 2013-01-18
I have upgraded from 2003 to 2010 in Exchange.  I am currently ahving issues with users inside the building having no issues connecting to the Exchange server, but on the outside we are having issues with retrieving mail.  The mobile device will authenticate with the AD and set the account up the throws the error of cannot get mail unable to reach server.

We have a sonicwall here that I am leaning towards is causing the issue.  But cannot be positive yet.

Has anyone seen this before?
0
Comment
Question by:considerscs
  • 3
  • 2
5 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 38793008
Mobile devices just connect via port 443, so the first thing I would suggest is that you confirm if OWA works.
If it does, then create a test account and run it through the Microsoft test site at http://exrca.com/ and see whether that connects and flags anything of interest.

Simon.
0
 
LVL 1

Author Comment

by:considerscs
ID: 38793034
ok i have pinned down a little more.  I believe it to be Exchange CALs.

Many users have no issues inside or outside with their phones.  Some users cant connect inside nor outside with their phones.
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 2000 total points
ID: 38793052
Exchange CALs? Exchange doesn't use CALs in any form to enforce things - it is licences on an honour basis.
If it works for some and not for others then that would indciate the problem is not with the server setup, but something with their accounts.

Have a read of Alan's article: http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

Simon.
0
 
LVL 1

Author Comment

by:considerscs
ID: 38793064
yes i just found something similar on the web.  CALs is not the issue.  I am trying to do this on the user account now.
0
 
LVL 1

Author Comment

by:considerscs
ID: 38793093
that got it thanks!

i have seen that issue before on a previous migration and forgot all about it.
0

Featured Post

Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Using Granular Exchange Recovery Software to recover specific items from corrupt Exchange mailboxes. With Granular recovery techniques,  repair exchange mailbox and then move single items objects stored in Exchange EDB Files such as emails, contacts…
Have a Cisco router that you forgot the password or maybe you bought a used router that is locked with a password? This article will guide you through the steps on how to recover the password on your Cisco gear.
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
This video shows how to quickly and easily deploy an email signature for all users in Office 365 and prevent it from being added to replies and forwards. (the resulting signature is applied on the server level in Exchange Online) The email signat…

589 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question