Solved

Out of Office message for user left the company

Posted on 2013-01-18
4
2,255 Views
Last Modified: 2013-02-04
Hi !

I'm strugling to find the best answer to this.
When a user leaves the company, management wants that a message stating that he has left should be replied automatically (to external incoming mail to his address) for 6 months.

System is:
Exchange 2010 (HUB/CAS/MBX + Edge server).
Outlook 2010.

is this possible to set up, and how should we handle the AD object and mailbox ?

Can we disable the AD account, hide the users mailbox from the Address Book and then configure it with a standard OOO message ? Will this work ?


Thanks !

-Bernt
0
Comment
Question by:sulebust
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 11

Expert Comment

by:BillBondo
ID: 38792914
You can hide it but not disable and still have it work. Why not have that email forwarded to another box and create a rule?
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 38793005
Out of Office would be the safest option.
The AD account can be disabled, that isn't an issue. So login to the account through OWA, set the message then disable the AD account.
Have a specific OU for these accounts and put a date in the description column then you can track when they should be removed.

Simon.
0
 

Author Comment

by:sulebust
ID: 38793059
Thank you both for the suggestions.

Simon: Would not this require that the user is still visible in the Outlook Address Book until it is deleted ? If I hide it from the Address Book, then it will not receive mail (?).

BillBondo: Might be a solution but if we create a "answer" mailbox where all mails to such users are forwarded this will in theory "compromize" personal email as this mailbox will be full of mails intended to different persons (unless we tell the agent to delete the mails).

-Bernt
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 38793455
Visability in the GAL has no effect on the ability to receive email. You can hide a user and it will still get email.

Simon.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
After seeing many questions for JRNL_WRAP_ERROR for replication failure, I thought it would be useful to write this article.
This video shows how to use Hyena, from SystemTools Software, to bulk import 100 user accounts from an external text file. View in 1080p for best video quality.
Sometimes it takes a new vantage point, apart from our everyday security practices, to truly see our Active Directory (AD) vulnerabilities. We get used to implementing the same techniques and checking the same areas for a breach. This pattern can re…

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question