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Some users are not available in bes express

Posted on 2013-01-18
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Last Modified: 2013-01-18
Hello folks,

I encountered a problem with our BES Express server recently that has us stumped.

When attempting to add a device/user to the BES some AD / Exchange accounts are not available on the BES

We implemented a new Exchange server a few months ago, upgrading from 2007 to 2010 but I am not 100% the issue started around this time.  

We have a mix of Active Directory domain controllers (Server 2008 and 2003).

BES Express 5.0.3, MS Exchange 2010, Active Directory 2003 Functional
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Question by:LenCepeda
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Looks like the problem is related to Exchange 2010 SP1 and where BB looks for available mailboxes.

I was able to locate a fix on BB's Knowledge Base:  Article ID: KB24470

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB24470&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl
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