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Inbound emails with attachments not receiving

Posted on 2013-01-18
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Last Modified: 2014-06-16
We have an external client that is reporting that when she sends us an email without an attachement they go through.  But when she sends an email to us with a small pdf attachment she is getting back the following message:
Delivery is delayed to these recipients or distribution lists:
 
user name
 
Subject: RE: XXXXXX
 
This message has not yet been delivered. Microsoft Exchange will continue to try delivering the message on your behalf.
 
Delivery of this message will be attempted until 1/16/2013 8:49:29 AM (GMT-05:00) Eastern Time (US & Canada). Microsoft Exchange will notify you if the message can't be delivered by that time.

I'm at a loss.  I checked out mail troubleshooter and could not find any of the emails she is reporting.  I checked our spam soap reports and they are not there as well as quarantined email - even then the users should get a bounce back of the issue as to why the message was rejected.  I have checked our hub transports queues and they are not there.

Kind of looks like it is sitting in their queue?
Any ideas?
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Question by:kimbpete
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LVL 42

Expert Comment

by:Amit
ID: 38793955
Why you are checking your server, ask user to check with their admins.
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Author Comment

by:kimbpete
ID: 38793971
I did but our side contact said that she did and they blaming our server.
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LVL 42

Expert Comment

by:Amit
ID: 38794004
What your server is doing here, if emails are stuck at their end. Still unable to understand.
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Author Comment

by:kimbpete
ID: 38794059
That is what I thought.  Just wanted somebody else's opinion on this.  As they stated their IT Department is stating that it's not their issue its ours.
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LVL 42

Accepted Solution

by:
Amit earned 500 total points
ID: 38794070
Ask same user to send that email to Gmail or a public domain and see if that works. If not, then that means some issue at their end, either attachment restriction etc.
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