Inbound emails with attachments not receiving

Posted on 2013-01-18
Medium Priority
Last Modified: 2014-06-16
We have an external client that is reporting that when she sends us an email without an attachement they go through.  But when she sends an email to us with a small pdf attachment she is getting back the following message:
Delivery is delayed to these recipients or distribution lists:
user name
Subject: RE: XXXXXX
This message has not yet been delivered. Microsoft Exchange will continue to try delivering the message on your behalf.
Delivery of this message will be attempted until 1/16/2013 8:49:29 AM (GMT-05:00) Eastern Time (US & Canada). Microsoft Exchange will notify you if the message can't be delivered by that time.

I'm at a loss.  I checked out mail troubleshooter and could not find any of the emails she is reporting.  I checked our spam soap reports and they are not there as well as quarantined email - even then the users should get a bounce back of the issue as to why the message was rejected.  I have checked our hub transports queues and they are not there.

Kind of looks like it is sitting in their queue?
Any ideas?
Question by:kimbpete
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LVL 45

Expert Comment

ID: 38793955
Why you are checking your server, ask user to check with their admins.

Author Comment

ID: 38793971
I did but our side contact said that she did and they blaming our server.
LVL 45

Expert Comment

ID: 38794004
What your server is doing here, if emails are stuck at their end. Still unable to understand.

Author Comment

ID: 38794059
That is what I thought.  Just wanted somebody else's opinion on this.  As they stated their IT Department is stating that it's not their issue its ours.
LVL 45

Accepted Solution

Amit earned 2000 total points
ID: 38794070
Ask same user to send that email to Gmail or a public domain and see if that works. If not, then that means some issue at their end, either attachment restriction etc.

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