Solved

Inbound emails with attachments not receiving

Posted on 2013-01-18
5
108 Views
Last Modified: 2014-06-16
We have an external client that is reporting that when she sends us an email without an attachement they go through.  But when she sends an email to us with a small pdf attachment she is getting back the following message:
Delivery is delayed to these recipients or distribution lists:
 
user name
 
Subject: RE: XXXXXX
 
This message has not yet been delivered. Microsoft Exchange will continue to try delivering the message on your behalf.
 
Delivery of this message will be attempted until 1/16/2013 8:49:29 AM (GMT-05:00) Eastern Time (US & Canada). Microsoft Exchange will notify you if the message can't be delivered by that time.

I'm at a loss.  I checked out mail troubleshooter and could not find any of the emails she is reporting.  I checked our spam soap reports and they are not there as well as quarantined email - even then the users should get a bounce back of the issue as to why the message was rejected.  I have checked our hub transports queues and they are not there.

Kind of looks like it is sitting in their queue?
Any ideas?
0
Comment
Question by:kimbpete
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 43

Expert Comment

by:Taurus
ID: 38793955
Why you are checking your server, ask user to check with their admins.
0
 

Author Comment

by:kimbpete
ID: 38793971
I did but our side contact said that she did and they blaming our server.
0
 
LVL 43

Expert Comment

by:Taurus
ID: 38794004
What your server is doing here, if emails are stuck at their end. Still unable to understand.
0
 

Author Comment

by:kimbpete
ID: 38794059
That is what I thought.  Just wanted somebody else's opinion on this.  As they stated their IT Department is stating that it's not their issue its ours.
0
 
LVL 43

Accepted Solution

by:
Taurus earned 500 total points
ID: 38794070
Ask same user to send that email to Gmail or a public domain and see if that works. If not, then that means some issue at their end, either attachment restriction etc.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains how to install and use the NTBackup utility that comes with Windows Server.
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question