Solved

Inbound emails with attachments not receiving

Posted on 2013-01-18
5
107 Views
Last Modified: 2014-06-16
We have an external client that is reporting that when she sends us an email without an attachement they go through.  But when she sends an email to us with a small pdf attachment she is getting back the following message:
Delivery is delayed to these recipients or distribution lists:
 
user name
 
Subject: RE: XXXXXX
 
This message has not yet been delivered. Microsoft Exchange will continue to try delivering the message on your behalf.
 
Delivery of this message will be attempted until 1/16/2013 8:49:29 AM (GMT-05:00) Eastern Time (US & Canada). Microsoft Exchange will notify you if the message can't be delivered by that time.

I'm at a loss.  I checked out mail troubleshooter and could not find any of the emails she is reporting.  I checked our spam soap reports and they are not there as well as quarantined email - even then the users should get a bounce back of the issue as to why the message was rejected.  I have checked our hub transports queues and they are not there.

Kind of looks like it is sitting in their queue?
Any ideas?
0
Comment
Question by:kimbpete
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 43

Expert Comment

by:Amit
ID: 38793955
Why you are checking your server, ask user to check with their admins.
0
 

Author Comment

by:kimbpete
ID: 38793971
I did but our side contact said that she did and they blaming our server.
0
 
LVL 43

Expert Comment

by:Amit
ID: 38794004
What your server is doing here, if emails are stuck at their end. Still unable to understand.
0
 

Author Comment

by:kimbpete
ID: 38794059
That is what I thought.  Just wanted somebody else's opinion on this.  As they stated their IT Department is stating that it's not their issue its ours.
0
 
LVL 43

Accepted Solution

by:
Amit earned 500 total points
ID: 38794070
Ask same user to send that email to Gmail or a public domain and see if that works. If not, then that means some issue at their end, either attachment restriction etc.
0

Featured Post

Free eBook: Backup on AWS

Everything you need to know about backup and disaster recovery with AWS, for FREE!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

732 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question