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Microsoft Office Licensing

Posted on 2013-01-18
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Last Modified: 2013-02-27
Is there a way to convert a machine from KMS licensing to standard Licensing?  The machine is question already has office installed that was conencted to a KMS licensing server.  The person that is taking that machine has office professional plus with a standard license key.  When they try to use office it says that the product must be activated, they select Change Product Key, enter their key but it comes back and says the product key is in valid - enter a valid office key.  We checked the typing a number of times and it has been typed correctly, so the answer appears to be the licensing itself.  

Does anyone know if there is a way to resolve this without uninstalling / reinstaling office?  There are a bunch of addins and linkages to installed software, and I am not sure I want to test the reinstallation and discover that we lose all of those.

Thanks in advance.
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Question by:swsinri
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5 Comments
 
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Expert Comment

by:Michael-Best
ID: 38794063
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LVL 13

Expert Comment

by:Yagya Shree
ID: 38794080
Please check the office version currently installed on the machine. If is it different than office professional plus then you will have to uninstall the current version in order to user professional plus.

OR

You can continue using the current version installed and get the activation code by calling Microsoft Activation support desk over the phone.
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LVL 13

Expert Comment

by:Yagya Shree
ID: 38802451
Did you manage to get the answer?
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Accepted Solution

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swsinri earned 0 total points
ID: 38919760
because it was licensed previously to the KSM key, you need to uninstall and reinstall Office, with the correct media and them use a key remover to strip the ksm key.  the system will then accept the correct key.  waht a nightmare.
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Author Closing Comment

by:swsinri
ID: 38933260
none of the other responses solved the problem, I located the answer through trial and error and accepted my own answer as the only working one.
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