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"Open other users Inbox" Greyed Out in OWA

Posted on 2013-01-18
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Last Modified: 2013-01-23
Hi

I am using Exchange 2010 and OWA.  I can open a second users mailbox by clicking on my login name in the top right and selecting "Open Other Mailbox" but if i right click my login name in the left hand pane above "Inbox" the option to "Open other users Inbox" is greyed out.

Any ideas?

Thanks
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Question by:George-
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8 Comments
 
LVL 44

Expert Comment

by:Amit
ID: 38794217
What browser you are using? Check with IE
0
 
LVL 1

Author Comment

by:George-
ID: 38794225
IE9.  Does not look like an IE issue.
0
 
LVL 44

Expert Comment

by:Amit
ID: 38794267
I am able to view at my end. Right click at your name and then see if that option is showing up or not.
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LVL 44

Expert Comment

by:Amit
ID: 38794270
I am using Firefox
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LVL 1

Author Comment

by:George-
ID: 38794289
It is greyed out.
0
 
LVL 52

Assisted Solution

by:Manpreet SIngh Khatra
Manpreet SIngh Khatra earned 750 total points
ID: 38794290
Hope no addon is affecting .... can you tell if the issue is reproducable on a different machine with the same account

- Rancy
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LVL 1

Accepted Solution

by:
George- earned 0 total points
ID: 38794340
OK, bit weird.

Opened OWA on the Exchnage server to https://127.0.0.1/OWA and fine.
Opened OWA on laptop over VPN to internal IP range and second mailbox is now shown and "open other mailbox" no longer grayed out.
disconected VPN and opened OWA to https://externaladdress/OWA and all fine now.

Not sure why it had to be opened localy the first time.

THanks for your help.
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LVL 1

Author Closing Comment

by:George-
ID: 38809152
Opening on another machine fixed but i dont know why.
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