Printer keeps printing a map from September?!
Posted on 2013-01-19
For a windows 7 desktop PC being used by an older woman who has limited computer experience (not to be mean. Just saying 'cause she might have done something to cause this, not realizing her mistake).
She has an HP Officejet 6000 printer connected wirelessly to her network of just 1 PC.
That PC prints to that printer and in the last month or so, has started to print a mapquest map page (with a date from September), MOST (but not all) times when she sends a print job. Sometimes she'll get what she wanted printed also, sometimes just that page.
I've looked for that mapquest page / file, restarted the print que, checked for a seperator page, no jobs are in the print que waiting when she prints, etc.
any thoughts on where this page is coming from / how to kill that print job?
I am going there Monday (after being there several other times for this). I would uninstall / reinstall the printer, but it's a multi function and HP and I dread that process - something won't work afterwards (scanner, etc.) or it won't uninstall completely or it just takes wayyyyy tooo long. There's a folder in windows with the print jobs, right? I'llmake sure that's empty. Again, this map prints most but not all times. Most times I am there it does not print the map : )