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SP3 Exchange 2007 failure

Posted on 2013-01-19
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Last Modified: 2013-01-31
I have been installing SP3 on a SBS 2008 all was going well till it got to Mail Role & it failed
I rebooted & tried to run SP3 again but comes up with Failed to initialize the log file: Access to the path C:/exchangesetuplogs\exchangesetup.log is denied Setup will not continue
The file is there I can open it in Notepad
HELP it's got to ne working tomorrow
Cheers
Sandra
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Question by:C-PAC
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Expert Comment

by:Xavier_arena
ID: 38796973
Hi,

Can you  please open the log file from C:/exchangesetuplogs\exchangesetup.log  and paste it here, so can be find the exact problem
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Author Comment

by:C-PAC
ID: 38797314
looks like I've lost connection but I'll be back but it is trying to install RU9
 I don't like computers...
S
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Author Comment

by:C-PAC
ID: 38798272
well this morning I have found that SP3 is installed but having major problems trying to install RU9 & everything is running so slow on the server
No hardware problems that I am aware of, both hard drives were changed couple of months ago after a major crash
at the moment I have enabled the admin account & rebooting so I can try & run the update logged in as administrator......
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Expert Comment

by:Simon Butler (Sembee)
ID: 38798448
"Failed to initialize the log file: Access to the path C:/exchangesetuplogs\exchangesetup.log is denied Setup will not continue"

That error is common with SBS. You need to run setup.exe elevated (ie right click and choose Run As Administrator) .
You don't need to run it as THE administrator account, as long as you are logged in with an account with the Domain Admin rights.

I would run the service pack setup again and see whether it wants to update any more components before you move to installing anything else.

Simon.
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Author Comment

by:C-PAC
ID: 38798669
Thanks for that Simon, at the moment I have managed to VNC and for the last I don't know how long I have the message
Please do not power off or unplug your machine
Installing update 1 of 2
Think it may have been a couple of hours but I don't know if its going to restart or already has
The joys of remote work....
S
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 38798796
You probably had the Rollup Pending, and now that is installing. In certain scenarios that can take hours to install - because it is trying to do a certificate verification and needs to time out. Not a lot you can do about it now, but it is possible to speed it up for future installations.

Simon.
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Author Comment

by:C-PAC
ID: 38800057
Think I need to get the customer through the day then start again after 5 & install Sp3 again then the RU might work
And its Monday
Cheers
S
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Author Comment

by:C-PAC
ID: 38822612
the saga continues
After the failed install of SP3 Windows thinks it's installed & is trying to install the RU.
I haven't been able to try it out during the week so managed to back it up this morning
I have now stopped Store & Transport & running SP3 setup again but getting the message
Error: A reboot from a previous installation is pending. Please restart the system & rerun setup
I have rebooted & no change. I am getting the error on all 3 roles Hub, Client Access & Mailbox
I believe its because & the failed SP3 but I cannot find it anywhere to repair or uninstall & updates is still trying to install RU9
So does anyone know where I go from here??
Hope someone does...
Cheers
Sandra
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Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 38835545
Call Microsoft. It is an update issue, so they should provide support on the issue free of charge.

Simon.
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Author Comment

by:C-PAC
ID: 38838699
I will do thank you Simon

Sandra
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