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out of office assistant & OAB not working

Posted on 2013-01-19
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Last Modified: 2013-02-18
I cannot use Out of office assistant, cannot download Offline address book, test email configuration fails, cannot delete/move emails while in webmail

Getting the following error on my exchange 2010 servers:

Log Name:      Application
Source:        System.ServiceModel 3.0.0.0
Date:          1/19/2013 3:58:21 PM
Event ID:      3
Task Category: WebHost
Level:         Error
Keywords:      Classic
User:          SYSTEM
Description:
WebHost failed to process a request.
 Sender Information:
The service '/Autodiscover/autodiscover.xml' cannot be activated due to an exception during compilation.


I have 2 exchange 2010 servers in the cluster. both running hub/cas/mbx roles

when i do a test email configuration on in outlook to check autodiscover it comes up with this error:  Autoconfiguration was unable to determine settings!

when i run the get-webservices command in exchange command shell

internalNLBurl : https://servername.domain.local...
internalurl: https://mail.domain.com/...
externalurl: https://mail.domain.com/...


ews in iis authentication is set to windows authentication is enabled, anonymous authentication is enabled. the rest are disabled

i have checked the bindings on the default website.:

http    80
https 443

http  127.0.0.1      80
https  127.0.0.1     443

other bindings are
net.tcp
net.pipe
net.msmq
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Comment
Question by:cchibonga
  • 4
6 Comments
 
LVL 23

Expert Comment

by:Suliman Abu Kharroub
ID: 38797302
Are you testing from external network or from internal netowrk ? Internal client shuold use SCP to connect to autodiscover , which is an object on active directory...

From external, it will use DNS A record or SRV record ... for external check autodicovery on https://testexchangeconnectivity.com and post the result (errors).
0
 

Author Comment

by:cchibonga
ID: 38797504
here is the outlook autodiscover results from the testexchangeconnectivity.com




ExRCA is attempting to test Autodiscover for admin@domain.com.
  Testing Autodiscover failed.
   Test Steps
   Attempting each method of contacting the Autodiscover service.
  The Autodiscover service couldn't be contacted successfully by any method.
   Test Steps
   Attempting to test potential Autodiscover URL https://domain.com/AutoDiscover/AutoDiscover.xml 
  Testing of this potential Autodiscover URL failed.
   Test Steps
   Attempting to resolve the host name domain.com in DNS.
  The host name resolved successfully.
   Additional Details
  IP addresses returned: x.x.x.x
 
 Testing TCP port 443 on host domain.com to ensure it's listening and open.
  The port was opened successfully.
 Testing the SSL certificate to make sure it's valid.
  The SSL certificate failed one or more certificate validation checks.
   Test Steps
   ExRCA is attempting to obtain the SSL certificate from remote server domain.com on port 443.
  ExRCA successfully obtained the remote SSL certificate.
   Additional Details
  Remote Certificate Subject: CN=MAIL.domain.com, OU=Terms of use at www.godaddy.com/rpa (c)05, OU=IT, O=bbb plopp, L=phoenix, S=plopp, C=US, Issuer: CN=godaddy Class 3 Secure Server CA - G3, OU=Terms of use at https://www.godaddy.com/rpa (c)10, OU=godaddy Trust Network, O="godaddy, Inc.", C=US.
 
 Validating the certificate name.
  Certificate name validation failed.
   Tell me more about this issue and how to resolve it
   Additional Details
  Host name domain.com doesn't match any name found on the server certificate CN=MAIL.domain.com, OU=Terms of use at www.godaddy.com/rpa (c)05, OU=IT, O=bbb plopp, L=phoenix, S=plopp, C=US.
 
 
 
 
 
 Attempting to test potential Autodiscover URL https://autodiscover.domain.com/AutoDiscover/AutoDiscover.xml 
  Testing of this potential Autodiscover URL failed.
   Test Steps
   Attempting to resolve the host name autodiscover.domain.com in DNS.
  The host name resolved successfully.
   Additional Details
  IP addresses returned: x.x.x.x
 
 Testing TCP port 443 on host autodiscover.domain.com to ensure it's listening and open.
  The port was opened successfully.
 Testing the SSL certificate to make sure it's valid.
  The SSL certificate failed one or more certificate validation checks.
   Test Steps
   ExRCA is attempting to obtain the SSL certificate from remote server autodiscover.domain.com on port 443.
  ExRCA successfully obtained the remote SSL certificate.
   Additional Details
  Remote Certificate Subject: CN=MAIL.domain.com, OU=Terms of use at www.godaddy.com/rpa (c)05, OU=IT, O=bbb plopp, L=phoenix, S=plopp, C=US, Issuer: CN=godaddy Class 3 Secure Server CA - G3, OU=Terms of use at https://www.godaddy.com/rpa (c)10, OU=godaddy Trust Network, O="godaddy, Inc.", C=US.
 
 Validating the certificate name.
  Certificate name validation failed.
   Tell me more about this issue and how to resolve it
   Additional Details
  Host name autodiscover.domain.com doesn't match any name found on the server certificate CN=MAIL.domain.com, OU=Terms of use at www.godaddy.com/rpa (c)05, OU=IT, O=bbb plopp, L=phoenix, S=plopp, C=US.
 
 
 
 
 
 Attempting to contact the Autodiscover service using the HTTP redirect method.
  The attempt to contact Autodiscover using the HTTP Redirect method failed.
   Test Steps
   Attempting to resolve the host name autodiscover.domain.com in DNS.
  The host name resolved successfully.
   Additional Details
  IP addresses returned: x.x.x.x
 
 Testing TCP port 80 on host autodiscover.domain.com to ensure it's listening and open.
  The port was opened successfully.
 ExRCA is checking the host autodiscover.domain.com for an HTTP redirect to the Autodiscover service.
  ExRCA failed to get an HTTP redirect response for Autodiscover.
   Additional Details
  An HTTP 401 Unauthorized response was received from the remote Unknown server. This is usually the result of an incorrect username or password. If you are attempting to log onto an Office 365 service, ensure you are using your full User Principal Name (UPN).
 
 
 
 Attempting to contact the Autodiscover service using the DNS SRV redirect method.
  ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method.
   Test Steps
   Attempting to locate SRV record _autodiscover._tcp.domain.com in DNS.
  The Autodiscover SRV record wasn't found in DNS.
   Tell me more about this issue and how to resolve it
0
 
LVL 37

Expert Comment

by:Jamie McKillop
ID: 38801424
Hello,

It would appear you have a certificate issue. Are you using a SAN certificate and is autodiscover.domain.com listed as an alternate name on your certificate?

JJ
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Accepted Solution

by:
cchibonga earned 0 total points
ID: 38807367
Ok. Fixed the issue.
I ended up uninstalling the most recent updates that were applied to the servers.

Thanks for all your responses.
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Author Comment

by:cchibonga
ID: 38865084
I will accept my answer as a solution but i would like to reward the people that took the time to respond.
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Author Closing Comment

by:cchibonga
ID: 38900974
i found the solution to my own answer
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