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Outlook 2010 "Sent" folder only showing last 7 days of messages????

Posted on 2013-01-20
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Last Modified: 2013-01-26
A desktop client running Win-7 with Office 2010 Business on our SBS 2008 domain.

The "Sent" folder in Outlook is only displaying the past 7 days of messages. I have not been able to find the setting in View to reverse this (it was never intentionally set).

I can not account for the missing messages (they should date back to July 1, 2012 as we archive every 6 months). If we are missing 6 months of sent messages then we have a bigger issue.

Anyone know where the setting is in OL 2010 to limit/expand the range of displayed messages in a given folder?
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Question by:mojopojo
12 Comments
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 38798595
On that user's Pc, open Outlook and click the sent folder. At the top on the menu bar click View, Messages

This should display all messages in the Sent Folder of outlook.
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Expert Comment

by:ded9
ID: 38798598
Might be a profile related issue...ask the user to login to another computer ...check outlook.

If it works then login as admin on users system and rename the old user profile...reboot and check..



Ded9
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Expert Comment

by:Don Thomson
ID: 38798637
Someone has changed the View to last seven days
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LVL 20

Expert Comment

by:edster9999
ID: 38798642
Could it be you have auto archive set to either archive them off to a local PST file or to delete them after 7 days ?
Right click on the folder and select PROPERTIES and then AUTO ARCHIVE tab
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Author Comment

by:mojopojo
ID: 38798653
Auto Archive settings are not on for the Sent folder, and those settings are configured for "Older than 6 months" if it were.

Also, new worry - the amount of mail in the Sent folder is consistent on Outlook Web Access.

So either 6 months of mail was somehow moved or deleted. But the deleted retention in Exchange is set to 90 days. So that can't be it.

We are auditing all of the users rules in OL not to see if that could have caused this. Not a good Sunday.
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Expert Comment

by:RickEpnet
ID: 38798654
Have the user logon to Outlook Web Access OWA and see if the send items are all there. Remember in OWA only a few message are shown on each page so they will have to page through.

For a test
You could also try taking Outlook out of Cache mode and have it display all the message directly.
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Author Comment

by:mojopojo
ID: 38798729
Right now that Sent folder is missing all messages between 5/30/2012 (our 6 month Archive point) and 1/13/2013.

We are looking into a restore from backup, but we don't have a brick level backup. So we'd have to restore the entire 80GB mail store and then separate the users store just to get the Sent messages. That's a long hall for one folder.
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Expert Comment

by:RickEpnet
ID: 38798746
Stupid question but I have to be sure. You are sure you are using Outlook 2010 and not 2013 correct. The only reason I ask is that I had the same thing happen on Outlook 2013 and it is because of a new way Outlook handles cache folders.
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Author Comment

by:mojopojo
ID: 38798751
Yes. It's 2010. Holding off on 2013 until the 2012 Server upgrade later this year.
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Expert Comment

by:RickEpnet
ID: 38798854
Did you check via OWA?
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Accepted Solution

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mojopojo earned 0 total points
ID: 38801322
Thanks everyone as we needed to resolve by the  start of business today the mailbox had to be restored from backup. We found no explanation for the missing mail but will continue the audit. It is possible this was user error - trying to clean out their own mailbox using archive features they did not understand. (However the user denies they did anything at all).

Thanks again.
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Author Closing Comment

by:mojopojo
ID: 38821790
This was an unresolved issue with a time limit. At the end of the time limit we had to choose a solution that kept the account in service and to avoid loss of work and data.

Rather than fix or find, we resolved the issue by restoring the missing data from backup.
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