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Your IMAP Server wants to alert you to the following:2341 that mail is not currently available

Posted on 2013-01-20
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Last Modified: 2013-01-26
My client has her aol account in OUTLOOK 2010 with exchange account. She gets popups like "Your IMAP Server wants to alert you to the following:2341 that mail is not currently available". She can send/Receive emails but the popup is annoying.
And here is the error message.
"Synchronizing subscribed folders for xxx@aol.com. reported error(0x800CCCD2): 'Outlook cannot synchronize subscribed folders for xxx@aol.com. Error: An IMAP command failed. If you continune to receive this message, contact your server administrator or ISP."


Please help me to figure out this one.

Thanks,
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Question by:sglee
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Expert Comment

by:Tony Giangreco
ID: 38798690
AOL may be performing maintenance on that mail server. If it just started, i'd wait a few hours to see if it stops.
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Author Comment

by:sglee
ID: 38798857
Hi TG-TIS,
It's been a while, so it is hard to say this is a case.

Thanks,
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Accepted Solution

by:
sglee earned 0 total points
ID: 38799935
I found the solution to address this problem.

Solution:
1. Open Outlook 2010 > Click on Send/receive tab > Click on the arrow next to send/receive groups > Define send/receive groups > Edit
 
2. Select the Gmail account > under Account options > uncheck Get folder unread count for subscribed folders.
 
3. Under receive mail items > check Use the custom behavior defined below.

Thanks,
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Author Closing Comment

by:sglee
ID: 38821872
I found the solutions. None of the suggestions given by experts resolved the problem.
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