HP Server and USB Drive Boot Issue

Hello.

I'm working with an HP Proliant DL160 G6.  It has an HP SAS RAID controller with two internal hard drives  - SAS 450GB mirrored.

It's running Windows Server 2008 R2 Standard and Exchange 2010.

Attached to the USB port is a Western Digital "My Book" 3TB drive.

The USB drive is configured as a backup drive for Backup Assist.

A backup is run each night as a Windows drive image backup with the Exchange Server option.

The issue I'm having is that when the machine reboots, it tries to boot from the USB.  when I go into the BIOS, I set the boot order as follows - Hard Drive, DVD/CD, USB, NIC.

If the USB drive is plugged in, the boot up will stop after all devices are scanned, then it stops with a black screen and a blinking cursor.

I tried to set the USB drive in different emulation modes in the BIOS, but that didn't help either.  The odd thing is that there two drives recognized during POST, the "My Book" and a "Western Digital SES" drive.

If I unplug the drive from the USB port (I tried all ports to no avail) it boots up just fine.

This situation makes it impossible to remotely manage the server and restart it after applying fixes.

Has anyone seen this odd behavior with HP DL 160 servers and the WD USB external drives?

Any help is greatly appreciated.

Thanks,

-Ted
tedwillAsked:
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fear-otakuCommented:
Have you checked for BIOS updates for the server giving you the issue?
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tedwillAuthor Commented:
Thanks, but the article seems to refrence an internal 3TB drive.  The 3TB drive im working with is an external USB drive.
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pgm554Commented:
I have the same problem with an Intel branded motherboard.
Appears to be a bug in the BIOS.
My fix was to use a 3rd party USB card.

The SES is not your straightforward external drive either,in that it's got some emulation firmware that identifies it to the OS.
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tedwillAuthor Commented:
Ok. I'll try another brand drive with a lower capacity.
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JAN PAKULAICT Infranstructure ManagerCommented:
@tedwill - that doesn't matter - it is still getting detected by same bios on boot (like internal hard drive - just connection is not sas but usb host)- have you tried bios update/ hard drive firmware update.
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JAN PAKULAICT Infranstructure ManagerCommented:
@fear-otaku please do not duplicate posts

by: janpakula  "have you tried bios update/ hard drive firmware update."
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noxchoGlobal Support CoordinatorCommented:
In BIOS disable USB Boot. Then it should pass the USB and go directly to the internal drive in order to search for boot device.
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tedwillAuthor Commented:
I tried disabling USB boot and the problem persists.   I will try a BIOS update today.
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noxchoGlobal Support CoordinatorCommented:
Updating BIOS won't help. At least in my case it didn't.
You can try different USB disk. And the capacity is not important as well.
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pgm554Commented:
Looks like a firmware update for that drive is available that addresses issues with HP USB products.

http://support.wdc.com/download/notes/Win_Univ_FW_Updater_Release_Notes_v3.2.0.8B.pdf
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tedwillAuthor Commented:
I'll install that tonight when I can get to the server and let you know if it works.
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tedwillAuthor Commented:
It turned out to be the BIOS.  I updated the firmware driver of the USB drive and that didn't solve the problem.  I updated the BIOS, set the boot order for the USB to be last (which didn't help), then I set the USB emulation to FDD and that did it.
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