Solved

Microsoft Outlook – Sending email as Generic account query

Posted on 2013-01-20
4
574 Views
Last Modified: 2013-02-04
Hi all

I have a user in my organisation that has a generic account as well as his personal account set up on his Outlook.

He would like the Generic account as the default account emails sent from.
Currently the default when sending a new email is going from his personal account.

90% of the emails need to be from the generic account so he would like this set as the default.

Many thanks!

Client: Outlook 2010
OS: Windows 7 SP1
Exchange server 2010
0
Comment
Question by:autotrix
4 Comments
 
LVL 16

Assisted Solution

by:terencino
terencino earned 150 total points
ID: 38799743
Hi can you check File > Account Settings > Account Settings  and see if both accounts are in the Email tab? If so just check the generic account and select Set as Default
...Terry
0
 
LVL 16

Assisted Solution

by:Postmaster
Postmaster earned 125 total points
ID: 38799823
Simply create an Outlook profile for the Generic acct and use that.
He can Add his REAL as an additional mailbox and send AS it when needed.

The problem here is that Calendar will function for the Generic and not his own.

I would suggest he stays as his own mailbox in Outlook. Access the Generic acct via OWA in a browser - send from that to be the Generic.
0
 
LVL 80

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 100 total points
ID: 38799877
He can have both calendars available (generic/real) available so @terrencino's comment seems appropriate to me.
0
 
LVL 47

Accepted Solution

by:
apache09 earned 125 total points
ID: 38803640
"Currently the default when sending a new email is going from his personal account."

This tells me that the Users "Generic Account" has been setup in the users account as an Additional Mailbox or vice versa

in OUtlook 2007 and earlier this type of setup was common, as Outlook could only support a single default exchange account at a time.

However, seeing your user has Outlook 2010, OUtlook now supports mutiple accounts
You can alter the setup to provide the functionality required.

Remove the second mailbox from being an additinoal mailbox
Close outlook

Go to Control Panel>Mail>Email Account
Select NEW>Email Account>Manually Configure>Microsoft Exchange Account

Now setup the second Exchange Account

Once completed, open outlook

You will see both accounts on the left, just as you did when it was an additional account

However, with a difference

Both the Main Account and the Generic Account will both be fully functioning accounts
You select/Highlight a mailbox
Select New Mail
Compose the email and send

The Mail Item will be sent as that account and the sent items will go into their respective sent items folder

Any mail items comming in will also go into their appropriate mailbox
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

860 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question