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Win 7 Pro having issues saving files correctly on network drives

Posted on 2013-01-21
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Last Modified: 2013-01-21
Hi,

We have a end-user who recently started to experience issues when trying to save changes to files that are stored on network shares. When the user opens up a file and makes changes, when they go to save the changes the file is actually moved and saved at the root level of the share. If they click on 'save as' it will of course prompt them that they are going to over-write the file, they agree and still the file gets saved up a couple of levels to the root of the share.
Each time they do this, there is a .tmp file created that they cannot delete as the .tmp file is in one place and the file saved itself in another place.
The only way the user can delete the files if they log into an XP machine and work that way.
If they are logged into their Win 7 pro machine this is when all of the problems are happening.
I manually downloaded and installed SP1 onto their machine, this did not resolve the issue. As they are able to work correctly as themselves on an XP machine, it cannot be a permissions issue.

Any help in this matter would be greatly appreciated.

Thank-you in advance for taking the time to respond back.

ElliTech
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Question by:ellitech
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LVL 93

Expert Comment

by:John Hurst
ID: 38801236
On the Windows 7 side, make sure:

1. The network connection (Network and Sharing Center) is attached to Domain.
2. Make sure Network Discovery, File and Print sharing and Use Passwords are all enable.
3. Make sure it is not trying to use Home Group.

On the Server side:

See if you need the patch at http://support.microsoft.com/kb/926505 for Small Business Server 2003 to allow Vista and Windows 7 machines.

.... Thinkpads_User
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Author Comment

by:ellitech
ID: 38801287
Win 7:
#1. The Win 7 PC is on the domain, when they log in all of their network drives are being mapped, I even disconnected all of them to make sure that they would map properly.

#2. Didn't think to check this

#3. Again, it is logging into the domain.

Server:
Running Windows 2003 Standard Edition, NOT SBS

Any other ideas as to why it was working one day for many months ( 6 or so ) and then suddenly quit?

Thanks for taking the time to respond so quickly, I really appreciate it.

ElliTech
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LVL 93

Expert Comment

by:John Hurst
ID: 38801458
Any other ideas as to why it was working one day for many months ( 6 or so ) and then suddenly quit?

It could be updates - lots of Windows 7 updates and a fair number of Server 2003 updates.

Do you have another Windows 7 machine? and is it working properly?

Is the user using the same Userid all the time to work on files?  If they changed Userid's that could have an impact because of the way Windows 7 works. XP does not do this.

Have you scanned the machine for viruses?

.... Thinkpads_User
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Author Comment

by:ellitech
ID: 38801521
Hi,

Unfortunately, this is the only Win 7 machine working on the 2003 domain. I looked to see if there was a restore point from before he started having issues, no luck.

Removed the machine from the domain and re-added it after the SP1 was fully installed, no difference.

Did not scan for viruses as it appears to be functioning correctly besides having issues working on files in the network shares.

Any ideas as to what could cause this particular behavior? What would cause the file to be saved at the root of the network share?

Seems really strange to me...thanks for helping with this...

ElliTech
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LVL 93

Accepted Solution

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John Hurst earned 500 total points
ID: 38801549
Since you only have one Windows 7 machine, the next step would be to try a different userid (make a new user profile) and see if the issue occurs in a different profile.

The issue probably will not occur in a new profile (let us know) and if that is the case, you would have to back up the data out of the user profile, delete it and create a new profile.

What you describe (first post) does not occur on any of my client machines and we have a number of Windows 7 clients work on Server 2003/2008.

.... Thinkpads_User
0
 

Author Closing Comment

by:ellitech
ID: 38801639
I believe you to be correct, will rename his profile .old, create a new one and then try it, something in his profile has become corrupted.

Will update when I have a chance, thanks for all of your help...

ElliTech
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LVL 93

Expert Comment

by:John Hurst
ID: 38801658
You are most welcome and I was happy to help you with this.

.... Thinkpads_User
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