Fax Intermittently Doesn't Send Emails

Posted on 2013-01-21
Last Modified: 2013-03-03
Hi Guys,

One of my customers uses a fax in conjunction with SBS 2011 Std. We've only recently installed the server, last month to be exact and everything has gone fine. Our only kink is that for some reason every so often 1 fax doesn't get emailed through to the fax email account.

I've tried using the message tracking but 2011 has really messed that up in the web interface.

Is there any reason that this might happen, or how can I monitor this to make sure nothing dodgy is happening? Something makes me think it was delivered but was also deleted.

Many Thanks,
Question by:Auratek
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
LVL 37

Expert Comment

ID: 38804594
Do you mean the Fax server built into SBS ?

You could increase logging on the receive connector used for Fax and Sharepoint...
LVL 22

Expert Comment

by:David Atkin
ID: 38805098
Use the Tracking logs (Another option in toolbox) rather than the web interface.

Check the size of the email trying to be sent by the fax.  If its larger than your Size limits then it wont send.

Author Comment

ID: 38805237
I have used the Tracking Logs as Scorpeo suggested, thanks for that! Much better tool. I have also added the fax logging as suggested by Arne.

I have no records of that specific fax being forwarded, however it does record others. Is there any reason that it might not send a single fax randomly?

I have also checked the size, it's 22KB, that's much smaller than some others that filter through so it's not a size issue.

Thanks so far guys!
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

LVL 22

Expert Comment

by:David Atkin
ID: 38805258
How do you know that it is actually blocking the fax?

Do you have any blocked numbers setup on your fax machine?  Could it be denying the incoming fax?

Author Comment

ID: 38805263
The fax is being received in the console, however it never gets sent into the Inbox via SMTP. As the console accepts it, I can't see that the number is being blocked.
LVL 22

Expert Comment

by:David Atkin
ID: 38805346
Fair comment.  

Restart the fax service if you haven't already. Check the event log for any errors relating to Exchange or the Fax service.

Does it happen on random faxes or just this particular fax?
LVL 37

Expert Comment

ID: 38805468
The number it is received from, should not have any effect on the email delivery.

if it received in the console, but not delivered via email, the first place to start monitoring is the receive connector, it could be that for some unknown reason, it is rejecting the email...

Accepted Solution

Auratek earned 0 total points
ID: 38929522
Have checked the faxes again and it appears they are all now being put into the Inbox via SMTP. I have also added a batch file to restart the fax service at midnight every night. This seems to be keeping it nice and steady for the moment. Thanks guys!

Author Closing Comment

ID: 38946810
Created a batch file to restart the service every night and it appears to be holding on now.

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses
Course of the Month3 days, 17 hours left to enroll

630 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question