Solved

Outlook for Mac Calendar Issue

Posted on 2013-01-21
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Last Modified: 2013-08-16
I have a user who works offsite on an iMac and uses Outlook for Mac 2011 to connect to the Exchange server.  Until recently, she has been working flawless.  She is now having problems with adding appointment/meetings to a shared calendar that she has full permissions to.  When she opens the shared calendar and adds a meeting/appointment, the item immediately pins to her calendar.

Items we have tried so far:
- We have removed the profile in Outlook and set it back up (including adding the shared calendar)
- Verified permissions on the shared calendar
- Removed the shared calendar and added it back
- Made sure to test with her calendar closed  

Any suggestions?

Thank you
Michele Beaulieu
0
Comment
Question by:Balootful
11 Comments
 
LVL 17

Expert Comment

by:Karen Falandays
ID: 38802988
HI Michelle,
Is it possible that there has been an upgrade to your Exchange server recently? Which ver Exchange are you working with?
kfalandays
0
 

Author Comment

by:Balootful
ID: 38805411
We are running Exchange 2007 fully patched and it's not a new install/upgrade.

Thank you
Michele
0
 
LVL 8

Expert Comment

by:s3e3
ID: 38805778
If you have access to another computer then please try it there to rule out a local software issue.
If she adds the appointment via outlook web access does it work ?
0
 

Author Comment

by:Balootful
ID: 38805835
I have tested in the office with that users account and it worked with no problems.  I did not test on another Mac.  I will try that this evening to see if the issue follows me.   Thank you!
0
 

Author Comment

by:Balootful
ID: 38806055
Adding the appointment using OWA on the users' calendar works.  This just confirms that I think the issue is related to Outlook for Mac.   I will test on another Mac this evening and report my findings.

Thank you!
0
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LVL 8

Expert Comment

by:s3e3
ID: 38806078
Don't forget to make sure Office for Mac is up to date! (Use Microsoft AutoUpdate)
0
 

Author Comment

by:Balootful
ID: 38818728
Sorry for the delay.  I tested with this users' account and the shared calendar on my macbook pro and the issue is happening there as well.  Office for Mac is up to date.  I am starting to think it may have been an update to Office for Mac that caused the problem as nothing else has changed.  

Thank you
Michele
0
 
LVL 8

Expert Comment

by:s3e3
ID: 38931646
Any update Michele ?
0
 

Accepted Solution

by:
Balootful earned 0 total points
ID: 38954029
We ended up adding an iCal for the other user so they could open that calendar as well as their own and create things on the iCal that talked back to Exchange.  This was our workaround.  We will try the original setup after 4-6 months to see if any updates fix it.   It's OK to close this question.
0
 
LVL 24

Expert Comment

by:diverseit
ID: 39413875
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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