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Critical Problem: Help setting up Speco D8WRS/D16WRS DVR for remote viewing

Posted on 2013-01-21
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Last Modified: 2013-01-23
This is a critical problem.  I’ve been working on it a day and a half.

I am trying to set up a Speco D8WRS/D16WRS DVR for remote viewing.  I inherited this from the client who began to set it up but could never get remote viewing to work.
 
Here is a link to the user manual:

http://www.homecontrols.com/c.730785/homecontrols/content/graphics/products/pdfs/SPDxxRS_DxxWRS_User_Manual_v3-2_20111123.pdf

Here is the url of a video showing how to set the DVR up:

http://www.specotech.com/media/resource_files/6c8e3aa86ca032fd1c3aed860acd9774___RS_Network%20Setting.3gp


I have a no-ip.org account and will set up that connection latter.  But for now the problem is in the internal connection between the router and the DVR.  When I put in this address in the browser: http:\192.168.0.1:8080 it morphs into http:\192.168.0.1:8080/video.html and the browser page is blank.  It should show me the DVR console. I have to get past this.
Here is some information:

Modem: SMC 8014W-G.  
Router: Dlink Dir-601
ISP: Road Runner Cable  
Computer: Lenovo ThinkCentre running XP Pro SP3.

The DVR’s software settings, from the DVR console:

Network type: Static
Ip address: 192.168.0.120
Subnet mask: 255.255.255.0
Gateway: 192.168.0.1
Primary DNS: 192.168.0.1
Secondary DNS: 192.168.0.1
Network Port: 5445
Network Audio Port:  5446
Web Port: 8080
IPCONFIG /all output from computer:

Ipconfig /all
Port forwarding defined in router:
Port Forwarding
Ping tests:
Ping
DhCP reservation list:
 DHCP Reservation
Again, at this level the problem seems to be the handshake between the router and the DVR program.  The ping works and when I put in http:\192.168.0.1:8080 it doesn't say there's no such address.  It just doesn't show me anything.

Thanks,
Al
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Question by:alanlsilverman
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Expert Comment

by:agonza07
ID: 38804207
What does http://192.168.0.120:8080 show?
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Author Comment

by:alanlsilverman
ID: 38805539
On IE it just says: connecting.  This has gone on for three or four minutes now.  In fact when I try to stop it trying to connect, it doesn't respond.
On Firefox it shows nothing.  No errors, just a blank page. It does say in the tab: Web Client, whatever that means.

I'm going to download portqyui and see what it shows.
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Expert Comment

by:agonza07
ID: 38805671
According to the manual it only works on IE. it should prompt for an ActiveX install.

What IE version are you using? Put the link above on your trusted sites and see what that does.
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Author Comment

by:alanlsilverman
ID: 38805869
It worked!  Running IE8.  Thanks.  That was great.  But we're not all the way there yet. Now I've got to set up no-ip.org so the client can get on and view the cameras.
I'll be back.
Thanks so much,
Al
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Author Comment

by:alanlsilverman
ID: 38805912
Here is what I'm seeing when I put in http://192.168.0.120:8080

webviewer
When I click "connect" I get this:

trying to connect
And here is the output.

error output
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Expert Comment

by:agonza07
ID: 38806084
error looks like you put in the wrong ID.

Are you still using "admin" with a password  of "1111" or has this changed during the install?
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Author Comment

by:alanlsilverman
ID: 38806806
I got on with the adminstrative password.  
It gave me this console view:

speco console
I click on "connect" and that goes OK.  Then I click on "Live".  That highlights it for a moment but then immediately becomes unhighlighted.  I assume that should show me the channel/camera that's highlighted. But the panel to the right stays black.  In the above case it's channel 2.
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Accepted Solution

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agonza07 earned 500 total points
ID: 38806907
chk page 77, on the manual to make sure its configured correctly. Additionally, try to test from another computer. if it has ie7 or ie6 even better. I've seen some incompatabilities on ie8/ie9.

Also make sure you got the latest firmware on the DVR.
0
 

Author Closing Comment

by:alanlsilverman
ID: 38812487
It was a firmware issue.  Upgraded the firmware and it works like it should.
Thank you. You have been a great help to me.
Alan
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