Avatar of rraymond1130
rraymond1130
 asked on

How to Remove CA eTrust ITM agent 8.1.637?

I'm trying to install Trendmicro Worry Free Client 7.0 on a couple of computers in our office that at one time a while back had CA etrust AV installed on it. I uninstalled the software on the computer manually before installing Trendmicro Client. The Trendmicro client says that the CA eTrust ITM Agent 8.1.637 is still installed and it can't remove it. Now the Trendmicro website says their 7.0 client software can uninstall this product but I guess they are wrong. I found a article on this site that says one user was able to remove all of the CA software and was able to install trendmicro client. Well, I went through that whole motion removing registry entries and I still can't install the trendmicro client because it still says the CA product is still installed. I have been working on this for about 8 hours so far and no luck. I even called CA which claims they sold the product to another company. I called that company and they had no clue on how to uninstall it. So you guys are my last ditch effort. Please Help......
Anti-Virus Apps

Avatar of undefined
Last Comment
rraymond1130

8/22/2022 - Mon
Chris H

I had the same issue.  Only way I fixed was with the REVO uninstaller... I hate endorsing products like such, but I was able to remove without purchasing also.
Chris H

rraymond1130

ASKER
Ok, neither one of those suggestions worked for me..
Your help has saved me hundreds of hours of internet surfing.
fblack61
Chris H

I do remember there being an elevated privileges exploit for that exact version of CA.  Wondering if maybe a piece of malware is leveraging/locking the files from being deleted/uninstalled/removed from autorun...  Have you tried using a live boot CD like bit defender to scan and make sure nothing foul is plaguing the machine?
rraymond1130

ASKER
I have scanned this machine with several virus scanners and found nothing. Right now I'm working with Trendmicro to find out what they can find in their logs that their program is choking on.
ASKER CERTIFIED SOLUTION
rraymond1130

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
rraymond1130

ASKER
I ran through all of the replies here and none of them helped resolve my problem. Here are the 2 registry keys that kept trendmicro agent from installing:
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.