How to Remove CA eTrust ITM agent 8.1.637?
Posted on 2013-01-21
I'm trying to install Trendmicro Worry Free Client 7.0 on a couple of computers in our office that at one time a while back had CA etrust AV installed on it. I uninstalled the software on the computer manually before installing Trendmicro Client. The Trendmicro client says that the CA eTrust ITM Agent 8.1.637 is still installed and it can't remove it. Now the Trendmicro website says their 7.0 client software can uninstall this product but I guess they are wrong. I found a article on this site that says one user was able to remove all of the CA software and was able to install trendmicro client. Well, I went through that whole motion removing registry entries and I still can't install the trendmicro client because it still says the CA product is still installed. I have been working on this for about 8 hours so far and no luck. I even called CA which claims they sold the product to another company. I called that company and they had no clue on how to uninstall it. So you guys are my last ditch effort. Please Help......