Solved: How to Remove CA eTrust ITM agent 8.1.637?

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rraymond1130

How to Remove CA eTrust ITM agent 8.1.637?

I'm trying to install Trendmicro Worry Free Client 7.0 on a couple of computers in our office that at one time a while back had CA etrust AV installed on it. I uninstalled the software on the computer manually before installing Trendmicro Client. The Trendmicro client says that the CA eTrust ITM Agent 8.1.637 is still installed and it can't remove it. Now the Trendmicro website says their 7.0 client software can uninstall this product but I guess they are wrong. I found a article on this site that says one user was able to remove all of the CA software and was able to install trendmicro client. Well, I went through that whole motion removing registry entries and I still can't install the trendmicro client because it still says the CA product is still installed. I have been working on this for about 8 hours so far and no luck. I even called CA which claims they sold the product to another company. I called that company and they had no clue on how to uninstall it. So you guys are my last ditch effort. Please Help......

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Chris H🇺🇸

I had the same issue. Only way I fixed was with the REVO uninstaller... I hate endorsing products like such, but I was able to remove without purchasing also.

Chris H🇺🇸

Also:

http://ezinearticles.com/?How-to-Completely-Remove-CA-eTrust-Antivirus-in-Seconds&id=3812093

rraymond1130

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Ok, neither one of those suggestions worked for me..

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Chris H🇺🇸

I do remember there being an elevated privileges exploit for that exact version of CA. Wondering if maybe a piece of malware is leveraging/locking the files from being deleted/uninstalled/removed from autorun... Have you tried using a live boot CD like bit defender to scan and make sure nothing foul is plaguing the machine?

rraymond1130

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I have scanned this machine with several virus scanners and found nothing. Right now I'm working with Trendmicro to find out what they can find in their logs that their program is choking on.

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rraymond1130

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rraymond1130

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I ran through all of the replies here and none of them helped resolve my problem. Here are the 2 registry keys that kept trendmicro agent from installing:

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Anti-virus software was originally developed to detect and remove computer viruses. However, with the proliferation of other kinds of malware, antivirus software started to provide protection from other computer threats. In particular, modern antivirus software can protect from malicious browser helper objects (BHOs), browser hijackers, ransomware, keyloggers, backdoors, rootkits, trojan horses, worms, malicious layered service providers (LSPs), dialers, fraud tools, adware and spyware. Some products also include protection from other computer threats, such as infected and malicious URLs, spam, scam and phishing attacks, online identity theft (privacy), online banking attacks, social engineering techniques, Advanced Persistent Threat (APT), botnets and DDoS attacks.