Solved

Printer Spooler Keeps Turning Off On Windows 7 Machine

Posted on 2013-01-22
10
626 Views
Last Modified: 2013-02-03
Hi All,

I have recently built a new windows 7 machine for a user. Ever time they log on there networked printers are not there. So I logged in as an admin and checked the spooler, this was turned off. I turned it back on logged back in as the user and it was fine for a few minutes. Again it was turned off. I have tried deleting anything that was in the folder "%WINDIR%\system32\spool\printers as some one suggested. I have also changed the permissons of the file spoolsv.exe. I thought this had fixed it. Now when they log in it has the printers but they are all greyed out, like they are offline but they are not. I am abit stummped.


We have also tried this registry fragment, which has not worked either.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System]
"ConsentPromptBehaviorAdmin"=dword:00000000
"ConsentPromptBehaviorUser"=dword:00000003
"EnableInstallerDetection"=dword:00000001
"EnableLUA"=dword:00000000
"EnableSecureUIAPaths"=dword:00000001
"EnableUIADesktopToggle"=dword:00000000
"EnableVirtualization"=dword:00000001
"PromptOnSecureDesktop"=dword:00000000
"ValidateAdminCodeSignatures"=dword:00000000
"dontdisplaylastusername"=dword:00000001
"legalnoticecaption"=""
"legalnoticetext"=""
"scforceoption"=dword:00000000
"shutdownwithoutlogon"=dword:00000001
"undockwithoutlogon"=dword:00000001
"FilterAdministratorToken"=dword:00000000
"RunStartupScriptSync"=dword:00000000
"LocalAccountTokenFilterPolicy"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\UIPI]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\UIPI\Clipboard]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\UIPI\Clipboard\ExceptionFormats]
"CF_TEXT"=dword:00000001
"CF_BITMAP"=dword:00000002
"CF_OEMTEXT"=dword:00000007
"CF_DIB"=dword:00000008
"CF_PALETTE"=dword:00000009
"CF_UNICODETEXT"=dword:0000000d
"CF_DIBV5"=dword:00000011



What else can I try?

Any help will be appreciated.
0
Comment
Question by:HantsColl
  • 4
  • 2
  • 2
  • +2
10 Comments
 
LVL 18

Expert Comment

by:Raheman M. Abdul
ID: 38805059
I had this problem and resolved by removing the software which was giving problems with the printer drivers, so try to find out what software you installed recently or hardware, remove that and try to reboot it.
Any plugins installed ? remove them
0
 
LVL 18

Expert Comment

by:Raheman M. Abdul
ID: 38805060
Try one by one testing on each step
0
 

Author Comment

by:HantsColl
ID: 38805113
Thanks,

I will give that a try and I will let you know how I get on.
0
 
LVL 8

Expert Comment

by:EvilKnievel
ID: 38805118
Please look in the eventlog, it will tell you on what DLL file or driver the print spooler is crashing. That way you can tell which printer is probably causing the problems.
0
 
LVL 30

Expert Comment

by:ded9
ID: 38805312
Close all apps and then run this fixit

http://go.microsoft.com/fwlink/?LinkId=260616


Restart system and check.



Ded9
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 57

Expert Comment

by:Pete Long
ID: 38806036
0
 

Author Comment

by:HantsColl
ID: 38806103
Hi All,

Thank you all for your suggestions.

I have tried running http://go.microsoft.com/fwlink/?LinkId=260616 suggsted by Ded9 and unfortuantly it did not find any errors.

With regards to Petes suggestion I will try that first thing when I get in as we are on GMT and I finish within the next few minutes.

I have also tried looking though the event log and can only find the error and nothing else.

I will let you know how I get on.
0
 
LVL 30

Expert Comment

by:ded9
ID: 38806146
Put the computer in clean boot mode and then start print spooler service..

Can also try uninstalling security software ..reboot and check.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

If everything works fine in clean boot then enable five startup items and services at a time to find the faulty software.



Ded9
0
 

Accepted Solution

by:
HantsColl earned 0 total points
ID: 38831455
Hi All,

Thank you all for your responces. I have been informed that this happens on all windows 7 machines that this user logs onto. I have since remade their roaming profile and removed their profile from the machines and the registry and this has seemed to cure the problem.

Thank you.
0
 

Author Closing Comment

by:HantsColl
ID: 38848272
This turned out to be a roaming profile issue and not a computer issue.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Hi Friends, These registry tweaks will help you optimizing your Windows 7 system for any VDI. This will improve the machine performanance and can be used on normal systems also. These are few registry tweaks which will add value by enhancing the …
Article by: Lee
Windows 7 Ultimate and Enterprise (and 2008 R2) introduced a new feature you may not be aware of - Boot from VHD.   Boot from VHD (or what Microsoft refers to asNative Boot allows you to install Windows to a VHD (Virtual Hard Disk) file that is t…
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

930 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now