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Printer Spooler Keeps Turning Off On Windows 7 Machine

Hi All,

I have recently built a new windows 7 machine for a user. Ever time they log on there networked printers are not there. So I logged in as an admin and checked the spooler, this was turned off. I turned it back on logged back in as the user and it was fine for a few minutes. Again it was turned off. I have tried deleting anything that was in the folder "%WINDIR%\system32\spool\printers as some one suggested. I have also changed the permissons of the file spoolsv.exe. I thought this had fixed it. Now when they log in it has the printers but they are all greyed out, like they are offline but they are not. I am abit stummped.

We have also tried this registry fragment, which has not worked either.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System]
"ConsentPromptBehaviorAdmin"=dword:00000000
"ConsentPromptBehaviorUser"=dword:00000003
"EnableInstallerDetection"=dword:00000001
"EnableLUA"=dword:00000000
"EnableSecureUIAPaths"=dword:00000001
"EnableUIADesktopToggle"=dword:00000000
"EnableVirtualization"=dword:00000001
"PromptOnSecureDesktop"=dword:00000000
"ValidateAdminCodeSignatures"=dword:00000000
"dontdisplaylastusername"=dword:00000001
"legalnoticecaption"=""
"legalnoticetext"=""
"scforceoption"=dword:00000000
"shutdownwithoutlogon"=dword:00000001
"undockwithoutlogon"=dword:00000001
"FilterAdministratorToken"=dword:00000000
"RunStartupScriptSync"=dword:00000000
"LocalAccountTokenFilterPolicy"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\UIPI]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\UIPI\Clipboard]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\UIPI\Clipboard\ExceptionFormats]
"CF_TEXT"=dword:00000001
"CF_BITMAP"=dword:00000002
"CF_OEMTEXT"=dword:00000007
"CF_DIB"=dword:00000008
"CF_PALETTE"=dword:00000009
"CF_UNICODETEXT"=dword:0000000d
"CF_DIBV5"=dword:00000011

What else can I try?

Any help will be appreciated.

Raheman M. Abdul

I had this problem and resolved by removing the software which was giving problems with the printer drivers, so try to find out what software you installed recently or hardware, remove that and try to reboot it.
Any plugins installed ? remove them

Raheman M. Abdul

Try one by one testing on each step

HantsColl

ASKER

Thanks,

I will give that a try and I will let you know how I get on.

EvilKnievel

Please look in the eventlog, it will tell you on what DLL file or driver the print spooler is crashing. That way you can tell which printer is probably causing the problems.

ded9

Close all apps and then run this fixit

http://go.microsoft.com/fwlink/?LinkId=260616

Restart system and check.

Ded9

Pete Long

Windows 7 - Print Spooler Keeps Stopping

Pete

HantsColl

ASKER

Hi All,

Thank you all for your suggestions.

I have tried running http://go.microsoft.com/fwlink/?LinkId=260616 suggsted by Ded9 and unfortuantly it did not find any errors.

With regards to Petes suggestion I will try that first thing when I get in as we are on GMT and I finish within the next few minutes.

I have also tried looking though the event log and can only find the error and nothing else.

I will let you know how I get on.

ded9

Put the computer in clean boot mode and then start print spooler service..

Can also try uninstalling security software ..reboot and check.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

If everything works fine in clean boot then enable five startup items and services at a time to find the faulty software.

Ded9

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HantsColl

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HantsColl

ASKER

This turned out to be a roaming profile issue and not a computer issue.