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Printer Spooler Keeps Turning Off On Windows 7 Machine

Posted on 2013-01-22
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Last Modified: 2013-02-03
Hi All,

I have recently built a new windows 7 machine for a user. Ever time they log on there networked printers are not there. So I logged in as an admin and checked the spooler, this was turned off. I turned it back on logged back in as the user and it was fine for a few minutes. Again it was turned off. I have tried deleting anything that was in the folder "%WINDIR%\system32\spool\printers as some one suggested. I have also changed the permissons of the file spoolsv.exe. I thought this had fixed it. Now when they log in it has the printers but they are all greyed out, like they are offline but they are not. I am abit stummped.


We have also tried this registry fragment, which has not worked either.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System]
"ConsentPromptBehaviorAdmin"=dword:00000000
"ConsentPromptBehaviorUser"=dword:00000003
"EnableInstallerDetection"=dword:00000001
"EnableLUA"=dword:00000000
"EnableSecureUIAPaths"=dword:00000001
"EnableUIADesktopToggle"=dword:00000000
"EnableVirtualization"=dword:00000001
"PromptOnSecureDesktop"=dword:00000000
"ValidateAdminCodeSignatures"=dword:00000000
"dontdisplaylastusername"=dword:00000001
"legalnoticecaption"=""
"legalnoticetext"=""
"scforceoption"=dword:00000000
"shutdownwithoutlogon"=dword:00000001
"undockwithoutlogon"=dword:00000001
"FilterAdministratorToken"=dword:00000000
"RunStartupScriptSync"=dword:00000000
"LocalAccountTokenFilterPolicy"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\UIPI]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\UIPI\Clipboard]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\UIPI\Clipboard\ExceptionFormats]
"CF_TEXT"=dword:00000001
"CF_BITMAP"=dword:00000002
"CF_OEMTEXT"=dword:00000007
"CF_DIB"=dword:00000008
"CF_PALETTE"=dword:00000009
"CF_UNICODETEXT"=dword:0000000d
"CF_DIBV5"=dword:00000011



What else can I try?

Any help will be appreciated.
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Question by:HantsColl
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10 Comments
 
LVL 18

Expert Comment

by:Raheman M. Abdul
Comment Utility
I had this problem and resolved by removing the software which was giving problems with the printer drivers, so try to find out what software you installed recently or hardware, remove that and try to reboot it.
Any plugins installed ? remove them
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Expert Comment

by:Raheman M. Abdul
Comment Utility
Try one by one testing on each step
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Author Comment

by:HantsColl
Comment Utility
Thanks,

I will give that a try and I will let you know how I get on.
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Expert Comment

by:EvilKnievel
Comment Utility
Please look in the eventlog, it will tell you on what DLL file or driver the print spooler is crashing. That way you can tell which printer is probably causing the problems.
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Expert Comment

by:ded9
Comment Utility
Close all apps and then run this fixit

http://go.microsoft.com/fwlink/?LinkId=260616


Restart system and check.



Ded9
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LVL 57

Expert Comment

by:Pete Long
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Author Comment

by:HantsColl
Comment Utility
Hi All,

Thank you all for your suggestions.

I have tried running http://go.microsoft.com/fwlink/?LinkId=260616 suggsted by Ded9 and unfortuantly it did not find any errors.

With regards to Petes suggestion I will try that first thing when I get in as we are on GMT and I finish within the next few minutes.

I have also tried looking though the event log and can only find the error and nothing else.

I will let you know how I get on.
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Expert Comment

by:ded9
Comment Utility
Put the computer in clean boot mode and then start print spooler service..

Can also try uninstalling security software ..reboot and check.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

If everything works fine in clean boot then enable five startup items and services at a time to find the faulty software.



Ded9
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Accepted Solution

by:
HantsColl earned 0 total points
Comment Utility
Hi All,

Thank you all for your responces. I have been informed that this happens on all windows 7 machines that this user logs onto. I have since remade their roaming profile and removed their profile from the machines and the registry and this has seemed to cure the problem.

Thank you.
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Author Closing Comment

by:HantsColl
Comment Utility
This turned out to be a roaming profile issue and not a computer issue.
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