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XBOX 360 will not stay connected to my wireless router

Posted on 2013-01-22
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Medium Priority
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Last Modified: 2013-02-11
For a while my XBOX360 was connected to the wireless router just fine and never gave me much of an issue. However now it drops it like it's hot. It sporadically will connect to and drop the signal from the router. A friend suggested changing the security protocol of my wireless encryption key (currently using WPA2) as he had read or heard about an incompatibility issue with the console and certain security protocols. I'm wondering if a recent firmware update is the case of this problem, as it was working just fine one day and then decided it didn't want to connect anymore. If anyone has any suggestions it would be greatly appreciated.
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Question by:HopeRidesAlone
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7 Comments
 
LVL 9

Assisted Solution

by:armchair_scouse
armchair_scouse earned 501 total points
ID: 38805769
It might be the firmware update as you noted the problem occurred after the update was applied - are there any posts on the Web about the firmware update and connectivity problems?  Also, do the connectivity problems happen when using a particular game or does it happen on every game?  In the case of games using the XBOX Live service, it's also worth considering if the problem actually lies with the game server and not your console (if you've exhausted all the options checking your own hardware).
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LVL 9

Assisted Solution

by:TunerML
TunerML earned 999 total points
ID: 38805870
If you router allows you, you can try changing the beacon interval to 50 and see if that helps,
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Author Comment

by:HopeRidesAlone
ID: 38805990
TunerML, I will look at my router settings and see if I can adjust the suggested parameter. I'm assuming beacon interval has something to do with the strength of the signal being broadcast from the router.

armchair_scouse, It happens most often upon startup, It will log me in and then disconnect at any given time, it's usually before I have even attempted to start up a game. This means not even leaving the dash board to be clear.
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LVL 9

Assisted Solution

by:TunerML
TunerML earned 999 total points
ID: 38806044
The beacon is a packet used to synchronize the network, the range of the setting can be anywhere from 1 - 65,535 and the unit is milliseconds. The default setting is usually 100 but in cases of dropped connections as used to be frequent with early Blackberry phones a setting of 50 usually resolved the issue.
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Author Comment

by:HopeRidesAlone
ID: 38822490
I will be looking into this and trying all suggested remedies this weekend. Will keep you posted.
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Accepted Solution

by:
HopeRidesAlone earned 0 total points
ID: 38859981
I haven't had a chance to test any of this yet. It is a very low priority for me right now I will close the issue and try what was suggested and re-open it if need be. Thanks for all of your responses.
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Author Closing Comment

by:HopeRidesAlone
ID: 38875427
Haven't had time to test individual solutions therefore I am giving everyone credit and closing the issue until I have the time to investigate.
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