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Cannot enable Unity greeting

Posted on 2013-01-22
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Last Modified: 2013-01-23
I am using Unity 8.0.2.  I have several mailboxes that have the standard greeting disabled. I would like to enable them but they are greyed out and i don't have any options. I am the CM administrator so its not a permissions issue since i have all permissions.  Thanks in advance for any help you may provide.
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Question by:bostonstaus
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Expert Comment

by:agonza07
ID: 38806157
Are you the Unity admin? CM and Unity admins can be different.
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Author Comment

by:bostonstaus
ID: 38806997
That's a great point. I will look into that.
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Author Comment

by:bostonstaus
ID: 38807287
So i checked and I am a Unity Admin.
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LVL 20

Expert Comment

by:agonza07
ID: 38807457
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Author Comment

by:bostonstaus
ID: 38807736
That link did not help me. There was no alternate greeting checked. The only greeting checked is the error greeting and its also greyed out.
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Expert Comment

by:agonza07
ID: 38807766
Weird, what greeting is the one active then?
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by:agonza07
ID: 38807826
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/administration/guide/8xcusag210.html#wp1059338

Standard
Plays at all times unless overridden by another greeting. You cannot disable the standard greeting.

There's a known bug in version 4 where you have to run DBWalker for it to set itself back up properly...but that's 4 versions back and on a Windows platform.
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Author Comment

by:bostonstaus
ID: 38807841
Is it possible that the greeting is actually enabled but just showing disabled?
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Author Comment

by:bostonstaus
ID: 38807846
The recording for the Standard greeting is the one that plays but its still showing disabled. The only one checked is error and it has not greeting recorded.
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agonza07 earned 2000 total points
ID: 38807884
Looks like a bug just like in version 4.

You may want to call up Cisco TAC on this. It should not be disabled, per their doc, this is not a setting that can be changed.

Are you running it on a Windows machine? Try running DBWalker if you are, maybe that'll resolve it.
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Author Comment

by:bostonstaus
ID: 38810257
What exactly is DBWalker. I havent heard of it. I am fairly new to viop world.
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Expert Comment

by:agonza07
ID: 38810472
Are you running Unity on a Windows machine?
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Author Comment

by:bostonstaus
ID: 38810533
So i downloaded DBWalker but i have no idea how to even start it. Does it integrate itself in unity or is it a separate program on my pc that i have to open and configure. Is there a path in unity to get to it? Thanks for you help.
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by:agonza07
ID: 38810595
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