I have a user who is having an issue when printing a Trial Balance Report from Microsoft Dynamics Great Plains v10 (2008 release). When she prints the report it cuts off the "Credit" column; or the last column on the right hand side of her report which prints in a landscape format. Her computer is running Windows XP Professional with SP3, the printer she prints to is directly connected to her computer and it is a HP LaserJet 4000 with the PCL6 printer driver. Our company handles multiple business accounts, and when she prints data from some accounts they print fine, and when she prints from other accounts the data is cut off.
When other users in the Accounting department log into Great Plains on her system, reports print just fine. When she logs into Great Plains from another computer, the reports print fine. You can see in the Modify option where the fields are running off the page.
Should I try modifying the report in Great Plains? The accounting department shares a dictionary file that has all of their reports set up and pre-configured with layout data; so I am afraid if I do this, it will mess up the reports for the entire department. Would I have to create a separate Reports.DIC file just for this one user?
Should I try a different printer driver?
Should I try uninstalling Great Plains and reinstalling it?
Any advice is welcome.