Solved

acrobat x won't convert outlook 2007 email folders

Posted on 2013-01-22
7
561 Views
Last Modified: 2013-01-22
I am using Outlook 2007 and when I try to use the Acrobat X button to convert a folder (or group of emails) to a pdf, even though it says it is processing 31 emails, only the first email is in the pdf when it opens for viewing. Any idea as to why this is happening?
0
Comment
Question by:BobArnett
  • 5
  • 2
7 Comments
 
LVL 47

Expert Comment

by:apache09
ID: 38807137
Do you have the full version or the trial version?
What version of Windows do you have installed?
Is it 32 bit or 64 bit

What location are you trying to save the PDFs to..
Is it a local location or network location

Try saveing them to just c:\
0
 

Author Comment

by:BobArnett
ID: 38807209
I have the full version of Acrobat X and I am using Windows Vista Business 32bit. Although I was trying to save the PDFs to a drive on our LAN, I just  tried saving to my local Desktop but had the same results of just one email being converted.
0
 
LVL 47

Expert Comment

by:apache09
ID: 38807241
And Im assuming your PC meets the minimum requirements (See Below)

Is this a fresh install of the product?
Did it ever work before?



•1.3GHz or faster processor

•Microsoft® Windows® XP Home, Professional, or Tablet PC Edition with Service Pack 3 (32 bit and 64 bit); Windows Server® 2003 (32 bit and 64 bit; Service Pack 2 required for 64 bit); Windows Server 2008 or 2008 R2 (32 bit and 64 bit); Windows Vista® Home Basic or Premium, Business, Ultimate, or Enterprise with Service Pack 2 (32 bit and 64 bit); Windows 7 Starter, Home Premium, Professional, Ultimate, or Enterprise (32 bit and 64 bit)

• 512MB of RAM (1GB recommended)

•1.9GB of available hard-disk space

•1024x576 screen resolution

•DVD-ROM drive

•Internet Explorer 7 or 8; Firefox 3.5 or 3.6

•Video hardware acceleration (optional)
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 
LVL 47

Expert Comment

by:apache09
ID: 38807249
Also is your outlook conencted to an exchange account?
Or is this a POP Email Account

If an exchange account, is Cached Exchange mode on
Will find this under account settings, Under Exchange Server name

If CEM is on try turning it off
0
 
LVL 47

Accepted Solution

by:
apache09 earned 500 total points
ID: 38807283
When running the conversion are you creating a merged PDF?
Try creating an PDF Porfolio

Might also try putting the selected emails in their own folder
Then use the convert folder option

http://help.adobe.com/en_US/acrobat/X/standard/using/WS9C160D36-D4E6-4ac5-B27E-48E2FF6CDE52.w.html


If still go luck

I might look to see if there are any updates for Windows, or Acrobat X

Failing that, might consider a re-install of the Acrobat X product
0
 

Author Comment

by:BobArnett
ID: 38807347
The options I had were:
1. Convert Selected Messages
       a. Create New
       b. Append to
2. Convert Selected Folder
       a. Create New
       b. Append to
I've tried all four (the emails were already in their own folder) with no success.
Following your link, I found where one can set the "Portfolio" option but found that PDF Portfolio was already selected (must be the default, I didn't choose that) so just to experiment I DE-selected it and ran the converter again... voila!... that did the trick, I got all the emails in that folder in one pdf.
0
 
LVL 47

Expert Comment

by:apache09
ID: 38807572
Good deal

Thats awesome!
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question