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acrobat x won't convert outlook 2007 email folders

Posted on 2013-01-22
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Last Modified: 2013-01-22
I am using Outlook 2007 and when I try to use the Acrobat X button to convert a folder (or group of emails) to a pdf, even though it says it is processing 31 emails, only the first email is in the pdf when it opens for viewing. Any idea as to why this is happening?
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Question by:BobArnett
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Expert Comment

by:apache09
ID: 38807137
Do you have the full version or the trial version?
What version of Windows do you have installed?
Is it 32 bit or 64 bit

What location are you trying to save the PDFs to..
Is it a local location or network location

Try saveing them to just c:\
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Author Comment

by:BobArnett
ID: 38807209
I have the full version of Acrobat X and I am using Windows Vista Business 32bit. Although I was trying to save the PDFs to a drive on our LAN, I just  tried saving to my local Desktop but had the same results of just one email being converted.
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Expert Comment

by:apache09
ID: 38807241
And Im assuming your PC meets the minimum requirements (See Below)

Is this a fresh install of the product?
Did it ever work before?



•1.3GHz or faster processor

•Microsoft® Windows® XP Home, Professional, or Tablet PC Edition with Service Pack 3 (32 bit and 64 bit); Windows Server® 2003 (32 bit and 64 bit; Service Pack 2 required for 64 bit); Windows Server 2008 or 2008 R2 (32 bit and 64 bit); Windows Vista® Home Basic or Premium, Business, Ultimate, or Enterprise with Service Pack 2 (32 bit and 64 bit); Windows 7 Starter, Home Premium, Professional, Ultimate, or Enterprise (32 bit and 64 bit)

• 512MB of RAM (1GB recommended)

•1.9GB of available hard-disk space

•1024x576 screen resolution

•DVD-ROM drive

•Internet Explorer 7 or 8; Firefox 3.5 or 3.6

•Video hardware acceleration (optional)
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Expert Comment

by:apache09
ID: 38807249
Also is your outlook conencted to an exchange account?
Or is this a POP Email Account

If an exchange account, is Cached Exchange mode on
Will find this under account settings, Under Exchange Server name

If CEM is on try turning it off
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apache09 earned 2000 total points
ID: 38807283
When running the conversion are you creating a merged PDF?
Try creating an PDF Porfolio

Might also try putting the selected emails in their own folder
Then use the convert folder option

http://help.adobe.com/en_US/acrobat/X/standard/using/WS9C160D36-D4E6-4ac5-B27E-48E2FF6CDE52.w.html


If still go luck

I might look to see if there are any updates for Windows, or Acrobat X

Failing that, might consider a re-install of the Acrobat X product
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Author Comment

by:BobArnett
ID: 38807347
The options I had were:
1. Convert Selected Messages
       a. Create New
       b. Append to
2. Convert Selected Folder
       a. Create New
       b. Append to
I've tried all four (the emails were already in their own folder) with no success.
Following your link, I found where one can set the "Portfolio" option but found that PDF Portfolio was already selected (must be the default, I didn't choose that) so just to experiment I DE-selected it and ran the converter again... voila!... that did the trick, I got all the emails in that folder in one pdf.
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by:apache09
ID: 38807572
Good deal

Thats awesome!
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