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Quest Agents

Posted on 2013-01-22
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Last Modified: 2013-01-30
I am trying to understand what steps need to be performed to get the Quest Agent uninstalled from the
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Question by:vicky19
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4 Comments
 
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Expert Comment

by:David Carr
ID: 38807094
your Question appears to be incomplete. What Quest software are you using?
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LVL 4

Author Comment

by:vicky19
ID: 38823671
Quest Manager for AD\Exchange 8.8
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Accepted Solution

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David Carr earned 200 total points
ID: 38827878
And you need it uninstalled from your servers?

Try the following

. UN-INSTALL SHARED COMPONENTS
 
       1. Select 'QMM Console | Exchange Data | Exchange Migration Project | Action | Install/Uninstall Agents'.
       2. On the Welcome to the Install Agents Wizard screen, select Next.
       3. Select Shared components and click Next.
       4. Select the problematic server to un-install the Shared Components from (<SERVER-NAME>) and select Next.
       5. On the Confirm Agent Removal screen, review the information and click Next.  
       6. Wait for the process to complete.
       7. On the Completing the Uninstall Agents Wizard screen:
              a. Review the logs for any errors encountered by the wizard.
              b. Select Finish.
       8. Verify the Shared Components folder is deleted:
              a. Depending on your server OS, go to
                     - \\<SERVER-NAME>\C$\Program Files\Common Files\
                     or
                     - \\<SERVER-NAME>\C$\Program Files (x86)\Common Files\
              b. If the 'Aelita Shared' folder is still present, delete or rename it.
       
III. UN-INSTALL AGENT(S)
 
       1. Select 'Exchange Migration Project | Action | Install/Uninstall Agents'.
       2. On the Welcome to the Install Agents Wizard screen, select Next.
       3. Select the agent to be un-installed and click Next.
       4. Select the problematic server to un-install the agent from (<SERVER-NAME>) and select Next.
       5. On the Confirm Agent Removal screen, review the information and click Next.  
       6. Wait for the process to complete.
       7. On the Completing the Uninstall Agents Wizard screen:
              a. Review the logs for any errors encountered by the wizard.
              b. Select Finish.
       8. Verify the agent's folder is deleted:
              a. Go to \\<SERVER-NAME>\QMMEX$<SERVER-NAME>$\
              b. If the agent's folder is still present, delete or rename it.
       9. Repeat steps 1-8 for all other agents that need to be un-installed, if any.
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LVL 4

Author Comment

by:vicky19
ID: 38836171
Thanks will have to check
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