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Updates failing

Posted on 2013-01-22
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Last Modified: 2013-01-29
I set up a new Samsung laptop last week. It has Windows 8

 My client reports:
_

I have tried to install the following as instructed by "update" but each time the process "fails".
 
Graphics Driver --- labelled "essential"
Bluetooth Driver --- ditto
Intel Wireless Display---- ditto

I don't actually think any of these updates are that importan but it's annoying for my client. Should I just advise them to "hide" them?


Any ideas?
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Question by:gerlis
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5 Comments
 
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Accepted Solution

by:
John Hurst earned 2000 total points
ID: 38807265
If the regular updates are working and only the Microsoft version of Vendor updates are failing, then yes, just hide them.

It is best to get updates from the vendor.  That is what I generally do.

It may also be the vendor site for this is temporarily unavailable and so Microsoft cannot get the updates.

.... Thinkpads_User
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LVL 1

Author Comment

by:gerlis
ID: 38807297
Just as I thought, many thanks for the comforting response!

I'll tell my client how to hide them.
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LVL 98

Expert Comment

by:John Hurst
ID: 38829515
@gerlis - Any update after talking to your client?

.... Thinkpads_User
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LVL 1

Author Comment

by:gerlis
ID: 38830167
Sort of.

They had some difficulty following my instructions to hide them.

For now they are just ignoring them. I won't be seeing this client for a while to take a look myself.

I think we can close this question and award points.
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LVL 98

Expert Comment

by:John Hurst
ID: 38830573
Thank you and thanks for the update.
.... Thinkpads_User
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