?
Solved

Updates failing

Posted on 2013-01-22
5
Medium Priority
?
224 Views
Last Modified: 2013-01-29
I set up a new Samsung laptop last week. It has Windows 8

 My client reports:
_

I have tried to install the following as instructed by "update" but each time the process "fails".
 
Graphics Driver --- labelled "essential"
Bluetooth Driver --- ditto
Intel Wireless Display---- ditto

I don't actually think any of these updates are that importan but it's annoying for my client. Should I just advise them to "hide" them?


Any ideas?
0
Comment
Question by:gerlis
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 97

Accepted Solution

by:
Experienced Member earned 2000 total points
ID: 38807265
If the regular updates are working and only the Microsoft version of Vendor updates are failing, then yes, just hide them.

It is best to get updates from the vendor.  That is what I generally do.

It may also be the vendor site for this is temporarily unavailable and so Microsoft cannot get the updates.

.... Thinkpads_User
0
 
LVL 1

Author Comment

by:gerlis
ID: 38807297
Just as I thought, many thanks for the comforting response!

I'll tell my client how to hide them.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 38829515
@gerlis - Any update after talking to your client?

.... Thinkpads_User
0
 
LVL 1

Author Comment

by:gerlis
ID: 38830167
Sort of.

They had some difficulty following my instructions to hide them.

For now they are just ignoring them. I won't be seeing this client for a while to take a look myself.

I think we can close this question and award points.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 38830573
Thank you and thanks for the update.
.... Thinkpads_User
0

Featured Post

Building an interactive eFuture classroom

Watch and learn how ATEN provided a total control system solution including seamless switching matrix switch, HDBaseT extenders, PDU, lighting control to build an interactive eFuture classroom.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
This article is a collection of issues that people face from time to time and possible solutions to those issues. I hope you enjoy reading it.
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question