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1 tier IT dept to 3 tier

I have been asked to interview for a position where the primary need is to take a single department of 20 folks of varied experience to a 3-tier support structure. These folks function at present as help desk people, but some are SQL, Powershell and C# developers and others are Windows Administrators and Engineers. A few are brand new to IT.

Do you know of any basic guidelines or laundry lists to do sucha  thing? I will be using some pieces from MOF, ITIL to help define roles and relationships, but would sure love some wisdom from the road on this.

Thank you!
JohnD
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John Darby
Asked:
John Darby
1 Solution
 
lauchangkwangCommented:
You may have a view to PMBOK (Project Management Body Of Knowledge) from PMI (Project Management Institute) , under "Human Resource Management", it might give you some idea / thinking on how to develop your team members.

Hope this help.
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John DarbyPMAuthor Commented:
Thank you
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