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1 tier IT dept to 3 tier

I have been asked to interview for a position where the primary need is to take a single department of 20 folks of varied experience to a 3-tier support structure. These folks function at present as help desk people, but some are SQL, Powershell and C# developers and others are Windows Administrators and Engineers. A few are brand new to IT.

Do you know of any basic guidelines or laundry lists to do sucha  thing? I will be using some pieces from MOF, ITIL to help define roles and relationships, but would sure love some wisdom from the road on this.

Thank you!
John Darby
John Darby
1 Solution
You may have a view to PMBOK (Project Management Body Of Knowledge) from PMI (Project Management Institute) , under "Human Resource Management", it might give you some idea / thinking on how to develop your team members.

Hope this help.
John DarbyPMAuthor Commented:
Thank you
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