<div>
<div class="content wysiwyg-content">
I have been asked to interview for a position where the primary need is to take a single department of 20 folks of varied experience to a 3-tier support structure. These folks function at present as help desk people, but some are SQL, Powershell and C# developers and others are Windows Administrators and Engineers. A few are brand new to IT.<br />
<br />
Do you know of any basic guidelines or laundry lists to do sucha &nbsp;thing? I will be using some pieces from MOF, ITIL to help define roles and relationships, but would sure love some wisdom from the road on this.<br />
<br />
Thank you!<br />
JohnD
</div>
</div>


I have been asked to interview for a position where the primary need is to take a single department of 20 folks of varied experience to a 3-tier support structure. These folks function at present as help desk people, but some are SQL, Powershell and C# developers and others are Windows Administrators and Engineers. A few are brand new to IT.

Do you know of any basic guidelines or laundry lists to do sucha  thing? I will be using some pieces from MOF, ITIL to help define roles and relationships, but would sure love some wisdom from the road on this.

Thank you!
JohnD

1 tier IT dept to 3 tier

Project management is the discipline of carefully projecting or planning, organizing, motivating and controlling resources to achieve specific goals and meet specific success criteria. A project is a temporary endeavor designed to produce a unique product, service or result with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables) undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value.