Is there a reason why I cannot see any emails further back than 2013?

I have a user that sent me the followign message:

It seems that everything is gone from 2012 and back. Is there a reason why I cannot see any emails further back than 2013?
Who is Participating?
ID10TzConnect With a Mentor Author Commented:
when the user was logging in they were choosing: basic instead of premium & publis or shared computer. When they changed it everything was there.
My first assumption is that they somehow archived their emails and are not looking at the archive file.
Have a look at your archive settings
Have they been archived to PST?

otherwise, could be a view or filter thats removed them from view

you can close outlook and reopen using
Start>Run>outlook.exe /cleanviews

this will reset all Outlook and custom views to their default settings
Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

Guru JiCommented:
The following are some common reasons why some of your messages might be missing:

You might have a filter on that hides some or all of the items in the folder. If there is a filter on the active folder, the words "Filter Applied" appear in the status bar. To remove a filter, on the View menu, point to Arrange By, point to Current View, click Customize Current View, click Filter, and then click Clear All.

Grouped items might be collapsed. To expand groups to show details, click the expand button Button image. To collapse groups to hide details, click the collapse button Button image.

The item might be in another folder. Check any appropriate folders in the Folder List.

You might have the folder set up to AutoArchive items after items reach a certain age. On the Tools menu, click Options, click the Other tab, and then click AutoArchive. If the Run AutoArchive every x days check box is selected, the item you want could have been archived. The archive file name appears in the Move old items to box. After you know the name of your archive file, you can retrieve archived items.

You might have accessed your messages from a computer other than your main one, and the other computer had AutoArchive enabled. In that case, Microsoft Outlook might have archived the messages to the Personal Folders file (.pst) on the other computer.

If you changed where messages are sent from and received, you might be looking in the wrong Inbox.

If you are working offline, the folder might not be set up for offline use or might not have been synchronized.

If you have any rules set up, the message could have been automatically moved or deleted.
Is this when searching the mailbox? If so, then ResetSearchIndex.ps1 needs to be run against the mailbox database that contains the user mailbox.
ID10TzAuthor Commented:
ok the user only has access to webmail. My apologies I should have specified OWA.
ID10TzAuthor Commented:
it worked
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.