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Is there a reason why I cannot see any emails further back than 2013?

Posted on 2013-01-22
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Last Modified: 2013-03-27
I have a user that sent me the followign message:

It seems that everything is gone from 2012 and back. Is there a reason why I cannot see any emails further back than 2013?
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Question by:ID10Tz
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7 Comments
 
LVL 4

Expert Comment

by:anotherjallen
ID: 38807669
My first assumption is that they somehow archived their emails and are not looking at the archive file.
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LVL 47

Expert Comment

by:apache09
ID: 38807680
Have a look at your archive settings
Have they been archived to PST?

otherwise, could be a view or filter thats removed them from view

you can close outlook and reopen using
Start>Run>outlook.exe /cleanviews

this will reset all Outlook and custom views to their default settings
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LVL 11

Expert Comment

by:Guru Ji
ID: 38807687
The following are some common reasons why some of your messages might be missing:

You might have a filter on that hides some or all of the items in the folder. If there is a filter on the active folder, the words "Filter Applied" appear in the status bar. To remove a filter, on the View menu, point to Arrange By, point to Current View, click Customize Current View, click Filter, and then click Clear All.

Grouped items might be collapsed. To expand groups to show details, click the expand button Button image. To collapse groups to hide details, click the collapse button Button image.

The item might be in another folder. Check any appropriate folders in the Folder List.

You might have the folder set up to AutoArchive items after items reach a certain age. On the Tools menu, click Options, click the Other tab, and then click AutoArchive. If the Run AutoArchive every x days check box is selected, the item you want could have been archived. The archive file name appears in the Move old items to box. After you know the name of your archive file, you can retrieve archived items.

You might have accessed your messages from a computer other than your main one, and the other computer had AutoArchive enabled. In that case, Microsoft Outlook might have archived the messages to the Personal Folders file (.pst) on the other computer.

If you changed where messages are sent from and received, you might be looking in the wrong Inbox.

If you are working offline, the folder might not be set up for offline use or might not have been synchronized.

If you have any rules set up, the message could have been automatically moved or deleted.
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LVL 31

Expert Comment

by:MegaNuk3
ID: 38812404
Is this when searching the mailbox? If so, then ResetSearchIndex.ps1 needs to be run against the mailbox database that contains the user mailbox.
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Author Comment

by:ID10Tz
ID: 38820262
ok the user only has access to webmail. My apologies I should have specified OWA.
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Accepted Solution

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ID10Tz earned 0 total points
ID: 39011292
when the user was logging in they were choosing: basic instead of premium & publis or shared computer. When they changed it everything was there.
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Author Closing Comment

by:ID10Tz
ID: 39024224
it worked
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