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Email issues

Posted on 2013-01-22
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Last Modified: 2013-02-04
A friend is get the following error when trying to access my email.

Task mail.mymail.ca-Receiving reported error(0x8004060c):
The email store has reached its maximum sixe. To reduce the amount of data in this message store,select some item you no longer need and permanently delete them.

I logged onto her webmail and deleted everything.

Still not working.  She tries to access webmail but get the following error.  Server non responsive?
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Question by:WrightNetDesigns
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15 Comments
 
LVL 4

Expert Comment

by:webtechgal
ID: 38807842
Is she using Outlook Exchange ? If so, what version of Outlook is installed on her machine?
It may not be that webmail is the issue, but the size of the .pst file needs to be reduced.
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LVL 70

Expert Comment

by:garycase
ID: 38807909
It doesn't sound like this is a mail client issue, since there's also a problem accessing web mail, unless somehow the web mail is "frozen" due to an issue with the last access from the client.     As for clients ... Is your friend by any chance running XP and using Outlook Express?   That's the most troublesome client with regard to folder size -- and it can be a bit tricky to "unfreeze" it.     If she's not using Outlook Express, post the details of what client she IS using.     [Note r.e. Outlook:   There's no limit to the size of an Outlook PST file unless she's using a version prior to Outlook 2003, when it was limited to 2GB.]
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Author Comment

by:WrightNetDesigns
ID: 38807951
Outlook 2010.  Mail is 1.9GB in size.

I know my email is over 3GB in size..
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LVL 70

Expert Comment

by:garycase
ID: 38807971
With Outlook 2010 there's absolutely no limit on the size of the PST file.    [There's a "practical" limit of ~ 50GB, but no theoretical limit.]

It sounds like there may be a message that exceeds the maximum size limit of the ISP and is causing an issue with the account, no matter how it's accessed.    The fact that webmail doesn't work either indicates this is NOT an Outlook issue.     It's surprising, however, since you deleted all of the current mail that it's still an issue.     Sounds like you may need to involve the ISP to reset the account.
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Author Comment

by:WrightNetDesigns
ID: 38807981
Task'mail.mymail.ca - Receiving 'reported error (0x8004060C):  The message store has reached its maximum size.  To reduce the amount of data in this message store, select some items that you no longer need, and permanently (SHIFT+DEL) delete them.
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Author Comment

by:WrightNetDesigns
ID: 38807988
ISP or Server company?
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LVL 70

Assisted Solution

by:garycase
garycase earned 500 total points
ID: 38808002
The e-mail provider.
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Author Comment

by:WrightNetDesigns
ID: 38808011
OK, I will contact hostmonster the server company and post back.  

Thanks
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Accepted Solution

by:
WrightNetDesigns earned 0 total points
ID: 38808336
The hosting company is saying it is the system that has the problem.

I agree as I am able to access webmail as well.

So outlook does not work and get above mentioned error.

Also when logging on with owners computer to webmail this is the exact error:

Refusing to allow you to login because your server is not responsive enough right now.

Very frustrating as she has lots of emails to get out.

Anyone else have any thoughts on what I could try?

Thanks,
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LVL 18

Expert Comment

by:web_tracker
ID: 38808518
try accessing the webmail through another computer and see if it still is given permission problems to accessing her email.
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LVL 48

Expert Comment

by:dbrunton
ID: 38808688
What type of disk is this being saved on?  NTFS or FAT32?
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LVL 70

Expert Comment

by:garycase
ID: 38808827
The perplexing behavior is that even the webmail interface isn't working => this has NOTHING to do with Outlook.     It seems there's some strange networking issue with the computer.   I agree the user should try accessing it from a different PC to confirm this ==> obviously you have not had any problems accessing it ... but that's from not only a different computer;  but also via a different network connection.     Using a different computer on the same network will be one more bit of data that may help isolate what's going on.
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Author Comment

by:WrightNetDesigns
ID: 38811242
This account can't be accessed on any of her work computers.  Only she is having the webmail issues and outlook problem.
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LVL 70

Expert Comment

by:garycase
ID: 38811537
"... This account can't be accessed on any of her work computers ..." ==>  Sounds like a network issue.   Have they recently changed their firewall or router settings?
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Author Closing Comment

by:WrightNetDesigns
ID: 38850473
TUrns out to be a problem with the server.

Thanks everyone.
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