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Email folders taking a while to update in Exchange 2010 using Outlook 2003

Posted on 2013-01-22
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Last Modified: 2013-01-30
Hi,

We recently upgraded a clients system from SBS2003 to SBS2011.
The users on Office 2007 and upwards have no problems, but the users on Office 2003 (latest service pack) have problems ranging from

1. out of office replies not instant
2. calendar movements slow
3. replying of messages slow

The exchange Server has SP2 for exch2010 installed.
Any assistance greatly appreciated
Thanks
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Question by:teknite
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Expert Comment

by:ExchangePandit
ID: 38807869
Assuming Outlook 2003 is being used for Exchange 2010 mailbox here, please correct if I am wrong?

Secondly do you have Public Folder replication between SBS 2003 and SBS 2011 yet or not, if  yes then the mailbox database on Exchange 2010 is pointing to which servers Public Folder DB?

Please advise

Regards
EP
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Author Comment

by:teknite
ID: 38807876
Hi,

Yes outlook 2003 for our email client.
the sbs 2003 box is now out of the picture. we did a new install not a migration.
all other users on outlook 2007 upwards dont experience this issue.
Thanks
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Accepted Solution

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ExchangePandit earned 500 total points
ID: 38810288
can we reproduce the issue and then share the RPC Client Access logs; secondly try this KB: http://support.microsoft.com/kb/2535105 (method 2 - apply it on CAS servers) this might be related to what your users are experiencing. The registry key can be removed if the issue is not resolved hence you are not really harming anyone. Do restart the RPC client access service after putting the registry key.

Regards
EP
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Author Closing Comment

by:teknite
ID: 38833250
registry changes on client machine made the difference.
thanks
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LVL 3

Expert Comment

by:ExchangePandit
ID: 38836652
glad that it worked for you.

Regards
EP
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