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uploaded mp4 video starts by fading to black on Bits On The Run

I have uploaded a number of mp4 videos to my account on Bits On The Run.
The videos play without hesitation both:
1. On my local machine, AND
2 On my  www.InFluxis.com account.

However, when I upload the videos to my Bit On The Run account and click preview (on the embed screen), they ALL start, then fade to black for a second, then begin playing.

I would like to use this host, but cannot tolerate the fading to black at the beginning of each video. I have tried their support line, but am not getting any help.

I would appreciate any help someone here could provide. If needed, I can supply my Bits On The Run account name and password.

Thanks in advance.

Mark
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karnac2020
Asked:
karnac2020
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1 Solution
 
MereteCommented:
Hi Mark, sounds like these have drm inplace ,
The only time I have ever seen a video playback fade to black for a second, then begin playing was when I plugged my DVD player into AVS1 on the TV apparantly the DVD has a default input point for DVD exclusively , some sort of protection kicks in and any DVD I played did exactly this, most frustrating only lasted a few secs but the screen went to black,  once I figured it out I simply  moved the DVD cables to the default DVD input on the TV never saw it again.
Based on that it struck me your problem has a similary point,>> in that  the source must be connected to the right access point..or something like that so that the DRM inplace pass a sort of protocol and allows you play it.
And since your using only preview mode as well could be related.
Also are you sampling mp4 on a flow player and the source is?
MP4 I believe do have QT DRM?
Are these mp4 on your computer and linked to these two sites?
as you say
The videos play without hesitation both:
1. On my local machine, AND
2 On my  www.InFluxis.com account.<< so /where what is this account?

However, when I upload the videos to my Bit On The Run account and click preview (on the embed screen), they ALL start, then fade to black for a second, then begin playing.<< maybe your account wont allow you to play these in this particular instance either cause they are preview mode? or because of the bundle you subscribe to?
or possibly you have some sort of payment touch up needed /quota reached?
Do you have pay as you go? or a free account?
http://www.longtailvideo.com/bits-on-the-run/
You fill in the gaps ok.
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karnac2020Author Commented:
Hi and thanks for your comment.

1. There is no digital rights problem since these are videos that I created - not purchased or from a DVD.

2. I have a pay as you go account with BOTR, not a free account.

3. I'm not sure I understand what you are talking about in reference to the Preview mode, but when I actually play the videos on my website, they still have the blackout and fade problem upon startup, so I don't think it has to do with preview.



Mark
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MereteCommented:
Thank you very much that eliminates that.
Now we need to look at the coding of your mp4, there must be a compatibility issue with codecs in these mp4 and the player used
What do you use here
1. On my local machine, AND
what is used here
2   www.InFluxis.com account.
And is flow player used here just to determin what is the difference.
http://www.longtailvideo.com/bits-on-the-run/
Drop one of your mp4 onto mediainfo or Gspot
And post back a snaptshot please of the results

According to these guys
 This can happen when encoding to h.264 (x264) using weighted and/or pyramidal b-frames
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karnac2020Author Commented:
Merete,

We don't use FlowPlayer AT ALL.

When we host the mp4s to Influxis, we also use the JWPlayer, so I don't think the player is the problem. What may be a problem (I'm not sure) is that the original videos are encoded using Sorenson Squeeze with the youtube codec. But, as I mentioned before, the mp4s play just fine on both my local machine and when embedding a video whose mp4 is hosted at www.Influxis.com

Mark
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