HP Laptop going to blue screedn

Posted on 2013-01-22
Last Modified: 2013-02-26
I am working on a HP laptop that is going to blue screen even when it is at logon screen and also when loged in.  I have attached the log files
Question by:netcomp
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Accepted Solution

Scott Thompson earned 300 total points
ID: 38808410
All of your BSOD's are pointing to KDCOM.dll.  I'm doubting that this file is the issue.  More than likely, you have a rootkit infection.  While the computer is up, please run a scan with TDSSKiller

After you have quarantined, repaired, or deleted and files, please post your results of the scan.  This will be a .txt file located on the root directory (C:\)
LVL 12

Assisted Solution

Sandeep earned 100 total points
ID: 38808618
Please refer to below link where similar problem was resolved through SFC Scan

kdcom.dll is a module associated with Microsoft® Windows® Operating System from Microsoft Corporation. kdcom.dll is a system process that is needed for your Windows system to work properly.
Method 1:
Run SFC scan. System File Checker (sfc) scan will make Windows replace corrupt or missing system files on your computer.
 Steps to perform sfc scan:
a. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
b. Click Continue or supply Administrator credentials if prompted.
c. In the Command Prompt window type the following, and press Enter:
sfc /scannow
Refer this KB article for more information:
Method 2:
Resolving stop (blue screen) errors in Windows 7
LVL 92

Assisted Solution

nobus earned 100 total points
ID: 38808863
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Author Comment

ID: 38877104
This was actully due to a malware that I was able to clean off by using tdskiller and malwarybes.

Expert Comment

by:Scott Thompson
ID: 38878180
Glad to hear your issue has been resolved! Don't forget to award points if applicible.
LVL 92

Expert Comment

ID: 38879115
is it resolved?
did you do a repair?

Author Comment

ID: 38932599
Yes, Thanks for all of your help. It turned out to be a virus that I was able to clean with TDSKiller. Thank you,
LVL 92

Expert Comment

ID: 38932905
tx for feedback!

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