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HP Laptop going to blue screedn

Posted on 2013-01-22
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Last Modified: 2013-02-26
I am working on a HP laptop that is going to blue screen even when it is at logon screen and also when loged in.  I have attached the log files
Minidump.zip
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Question by:netcomp
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Scott Thompson earned 300 total points
ID: 38808410
All of your BSOD's are pointing to KDCOM.dll.  I'm doubting that this file is the issue.  More than likely, you have a rootkit infection.  While the computer is up, please run a scan with TDSSKiller

http://support.kaspersky.com/5350

After you have quarantined, repaired, or deleted and files, please post your results of the scan.  This will be a .txt file located on the root directory (C:\)
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by:Sandeep
Sandeep earned 100 total points
ID: 38808618
Please refer to below link where similar problem was resolved through SFC Scan

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/kdcomdll-blue-screen-stop-0x0000000109/e468b1a3-27c0-4453-b633-eecd691f9e4d?msgId=f4eb3022-1951-48c9-855b-6c2f9f6e68c0

kdcom.dll is a module associated with Microsoft® Windows® Operating System from Microsoft Corporation. kdcom.dll is a system process that is needed for your Windows system to work properly.
 
Method 1:
Run SFC scan. System File Checker (sfc) scan will make Windows replace corrupt or missing system files on your computer.
 Steps to perform sfc scan:
a. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
b. Click Continue or supply Administrator credentials if prompted.
c. In the Command Prompt window type the following, and press Enter:
sfc /scannow
Refer this KB article for more information:
http://support.microsoft.com/kb/929833
 
Method 2:
Resolving stop (blue screen) errors in Windows 7
http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7
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by:nobus
nobus earned 100 total points
ID: 38808863
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
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by:netcomp
ID: 38877104
This was actully due to a malware that I was able to clean off by using tdskiller and malwarybes.
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Expert Comment

by:Scott Thompson
ID: 38878180
Glad to hear your issue has been resolved! Don't forget to award points if applicible.
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Expert Comment

by:nobus
ID: 38879115
is it resolved?
did you do a repair?
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by:netcomp
ID: 38932599
Yes, Thanks for all of your help. It turned out to be a virus that I was able to clean with TDSKiller. Thank you,
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by:nobus
ID: 38932905
tx for feedback!
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Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

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