We have a VMware template (WIN2K8 R2) that we are trying to convert to a new host in our network but when we try to complete it, we get an error message. After we have chosen the template to convert and click next, it tries to retrieve source machine information and then an error message is received "Unable to obtain hardware information for the selected machine"
I have found online that this can occur when you try this on a WIN2K8 machine that is powered on but i cannot find anything about templates. Is there a way to change the OS so as to bypass this error and once the machine is on the new host, change it back to the correct one? Is there another procedure that we can complete to avoid this?
Your help is appreciated