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Unable to convert VM from Template using Standalone converter 5.0.1

Posted on 2013-01-22
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Last Modified: 2013-01-23
Hi Guys,

     We have a VMware template (WIN2K8 R2) that we are trying to convert to a new host in our network but when we try to complete it, we get an error message.  After we have chosen the template to convert and click next, it tries to retrieve source machine information and then an error message is received "Unable to obtain hardware information for the selected machine"

I have found online that this can occur when you try this on a WIN2K8 machine that is powered on but i cannot find anything about templates.  Is there a way to change the OS so as to bypass this error and once the machine is on the new host, change it back to the correct one?  Is there another procedure that we can complete to avoid this?

Your help is appreciated
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Question by:BCSITS
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by:paulsolov
ID: 38808772
Have you tried converting back to a virtual machine and the using vmware converter to migrate it?  Afterwards you can convert back to a template.
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Author Comment

by:BCSITS
ID: 38812444
there are currently workarounds but i was hoping for a more definitive solution if possible.  i would like to avoid going backwards if possible.

In other words, how can we convert templates to a new host using the converter?  is this a standard practice?

thanks again
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by:paulsolov
ID: 38812567
I'm not sure you can do this.  Is the host in a different datacenter or the same datacenter?
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Author Comment

by:BCSITS
ID: 38812584
the host is in the same datacenter on the same subnet in the same VLAN.  I think what the problem may be is that the Template is created with a Windows 2008R2 OS and there are known issues with VMware Standalone converter and VM's with Windows 2008R2 OS.

I was just hoping there was a better solution than recreating the template or converting the template to VM as stated above.

any other information is appreciated

thanks
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Expert Comment

by:paulsolov
ID: 38812911
You can just copy and paste.  Browse the the template datastore right click to copy.  Then browse to the destination datastore, right click paste.  Afterwards browse inside the folder and find the .vmtx file.  Register the vmtx file with a different name (since in the same vcenter datacenter) and you're done.
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Author Comment

by:BCSITS
ID: 38813100
this host is unfortunately not in the same vcenter so copy and paste is not an option.  want to move a template from vcenter to free esxi host.  is this possible?  licence has been applied however the problem seems to be the template and not the host.

thanks.
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paulsolov earned 500 total points
ID: 38813137
That is not possible since free ESXi does not recognize template format (it is a function of vCenter).  The only way to do this is to is to convert to regular VM and either copy the VM folder over or convert VM to the free ESXi hosts
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