Citrix Netscaler CAG change expired password

Hello Experts

We are running a Citrix Netscaler CAG (ns9.3) and are unable to change expired passwords from the web.  We are informed the password has expired and offered the opportunity to change but it is not being accepted and loops back to the login screen.  The new password is meeting policy requirements and can be changed successfully internally.  

Can you offer any suggestions?

Many thanks
Forsters
forstersAsked:
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Ayman BakrConnect With a Mentor Senior ConsultantCommented:
Have you checked this article:

http://support.citrix.com/article/CTX122972
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forstersAuthor Commented:
Thanks Mutawadi will look at it and come back to you
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forstersAuthor Commented:
Thanks Mutawadi this pointed us in the right direction
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