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Citrix Netscaler CAG change expired password

Posted on 2013-01-23
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Last Modified: 2016-10-25
Hello Experts

We are running a Citrix Netscaler CAG (ns9.3) and are unable to change expired passwords from the web.  We are informed the password has expired and offered the opportunity to change but it is not being accepted and loops back to the login screen.  The new password is meeting policy requirements and can be changed successfully internally.  

Can you offer any suggestions?

Many thanks
Forsters
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Question by:forsters
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Ayman Bakr earned 500 total points
ID: 38811289
Have you checked this article:

http://support.citrix.com/article/CTX122972
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Author Comment

by:forsters
ID: 38817858
Thanks Mutawadi will look at it and come back to you
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Author Closing Comment

by:forsters
ID: 38854116
Thanks Mutawadi this pointed us in the right direction
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