Solved

Out of office

Posted on 2013-01-23
5
456 Views
Last Modified: 2013-01-23
Hello

Since our recent migration to exchange 2010 quite a few users cannot turn the out off office on or off.

They get the error

"your automatic reply settings cannot be displayed because the server is currently unavailable"

The quickest fix is to rename and create a new Windows profile.
What i want the area in the windows profile that is controlling this possibly the autodiscover settings as this seems to fail when i run the test from outlook
It does not affect all users only around 10 % . but i dont want to recreate loads of profiles so would like a way to fix
thanks for you help in advance
m
0
Comment
Question by:nathantrevor
  • 2
  • 2
5 Comments
 
LVL 6

Assisted Solution

by:vmdude
vmdude earned 334 total points
ID: 38809451
Can they turn on the out of office via OWA? If so then the problem probably lies with Auto-discover.

If it does work from OWA then run the following command (replacing cas-server with your actual cas name of course) to test Auto-discover

Test-OutlookWebServices -ClientAccessServer "CAS-SERVER"
0
 

Assisted Solution

by:CDA_Administrator
CDA_Administrator earned 166 total points
ID: 38809467
A good way to check your autodiscover is working correctly is to use this site : https://www.testexchangeconnectivity.com/

This can help find autodiscover errors. In my experience this is often the most common cause.

Are the users that suffer the issue ones that work from outside the main site (where the exchange server is located?)
0
 

Author Comment

by:nathantrevor
ID: 38809526
Hi
who do i run Test-OutlookWebServices -ClientAccessServer "CAS-SERVER"
its say it is not a recognized command from the the windows 7 machine
0
 
LVL 6

Accepted Solution

by:
vmdude earned 334 total points
ID: 38809605
Hi You will have to do it from the Exchange powershell. Make sure you start it as an administrator.
0
 

Author Closing Comment

by:nathantrevor
ID: 38809995
We found proxy setttings causing issues on client machines
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you don't know how to downgrade, my instructions below should be helpful.
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question