Out of office

Posted on 2013-01-23
Medium Priority
Last Modified: 2013-01-23

Since our recent migration to exchange 2010 quite a few users cannot turn the out off office on or off.

They get the error

"your automatic reply settings cannot be displayed because the server is currently unavailable"

The quickest fix is to rename and create a new Windows profile.
What i want the area in the windows profile that is controlling this possibly the autodiscover settings as this seems to fail when i run the test from outlook
It does not affect all users only around 10 % . but i dont want to recreate loads of profiles so would like a way to fix
thanks for you help in advance
Question by:nathantrevor
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Assisted Solution

vmdude earned 668 total points
ID: 38809451
Can they turn on the out of office via OWA? If so then the problem probably lies with Auto-discover.

If it does work from OWA then run the following command (replacing cas-server with your actual cas name of course) to test Auto-discover

Test-OutlookWebServices -ClientAccessServer "CAS-SERVER"

Assisted Solution

CDA_Administrator earned 332 total points
ID: 38809467
A good way to check your autodiscover is working correctly is to use this site : https://www.testexchangeconnectivity.com/

This can help find autodiscover errors. In my experience this is often the most common cause.

Are the users that suffer the issue ones that work from outside the main site (where the exchange server is located?)

Author Comment

ID: 38809526
who do i run Test-OutlookWebServices -ClientAccessServer "CAS-SERVER"
its say it is not a recognized command from the the windows 7 machine

Accepted Solution

vmdude earned 668 total points
ID: 38809605
Hi You will have to do it from the Exchange powershell. Make sure you start it as an administrator.

Author Closing Comment

ID: 38809995
We found proxy setttings causing issues on client machines

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